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Research into the Effect of Hospital Satisfaction Surveys

Research Questions, Hypotheses, and Statistical Tests: The ABC Hospital

The purpose of this assignment is to define research questions in relation to their corresponding hypotheses, using a dataset of various variables. The statistical tests that follow ensure that degrees of significance are necessary to assess whether the satisfaction survey can help decrease patients’ complaints at ABC Hospital. The writer/researcher uses the completed table1 from SLP1 to analyze the variables in relation to table 3, to better appreciate the statistical assumptions that the magnitude of the differences in the variables considered are minimized. Various statistical tests such as t-test, one way ANOVA, two way ANOVA, and Chi-square will be performed. For one way ANOVA, it is plausible that the writer/researcher will use only one independent variable in the analysis. Such variable may have many levels to address the questions under study, and tests the null hypothesis (Meyers, Gamst, & Guarino, 2006). Several ANOVA summary tables will also be presented to assess the independent variables, based on the data provided. A one way between subjects ANOVA to assess the between-subjects variance is essential.

The writer/researcher thinks it would be asinine not to look at some univariate outliers pertinent to specific variables such as: Patient gender (PATGEN), patient satisfaction (PATSAT), patient ethnicity (PATETH), and physician status. Multivariate outliers, and the exploration of normality among the variables are also paramount to this statistical endeavor. The added dimension of this assignment requiring research questions formulations, and hypotheses setting are important, and warrants that the statistical analysis should provide a platform to assert: correlation among variables, and multivariate effects on specific ones. In consideration for the above reasoning, the writer/researcher can look into MANOVA to broaden the framework of analysis by looking at multiple variables.

To highlight the platform for statistical analysis, the writer/researcher proposes the following 6 research questions with their corresponding hypotheses:

RQ0: Is there a difference between patients’ satisfactions across physicians?

Hnull: There is no statistical significant difference between patients’ satisfaction across physicians categories.

Halt: There is a statistical significant difference between patients’ satisfaction across physicians categories.

RQ1: How can ABC Hospital survey results help improve patient care across gender lines?

H1null: Patients’ survey resultslead to ABC Hospital improvements across gender lines

H1alt: There is a statistical difference patients’ survey results are more likely to be associated with increased satisfaction among female patients.

RQ2: Can negative patients’ survey results have an impact across physicians’ categories?

H2null: Patients’ survey results are more likely to negatively have impact intern physicians.

H2alt: there is a statistical difference that patients’ survey results likely affect female interns’ performance.

RQ3:what is the significance of patients’ survey outcomes on ABC Hospital performance?

H3null: Patients’ survey outcomes are expected to increase ABC Hospital Performance

H3alt: there is statistically significant difference of Patients’ survey outcomes across ABC Hospital department.

RQ4:what is the significance of patients’ survey outcomes on ABC Hospital’s ER and ER doctors’ performance?

H4null: Patients’ survey outcomes directly affect ER department

H4alt: there isno statistically significance difference between Patients’ survey outcomes and ER doctors.

RQ5: What is the significance of patients’ survey outcomes based on their ethnicity and satisfaction with ER services?

H5null: Attitudes towards ER services performance are directly related to patients’ ethnicity and satisfaction.

H5alt: There is no statistical significance that ER services performances are related to patients’ survey outcomes and ethnic lines.

An independent t test in table 3 was performed to compare the means for the residents physicians (M= 25.59, SD 3.944) with the interns (M=25.01, SD= 4.003). This comparison was found not to be statistically significant, t =3.901 evaluated with at 21622 degrees of freedom, and p >0.01. The Levene’s test in table 4 is not significant, as shown with the use of equal variance not assumed row. Therefore for RQO, the Hnull: There is no statistical significant difference between patients’ satisfaction across physicians categories, could not be rejected. This result indicates that resident physicians were not functioning harder that the interns.

A one way ANOVA performed indicates that the F ratio helped to test the significance of the independent variables PYHSICIAN and STATUS. The mean squares computations were obtained by dividing the squares of each variance by the corresponding degrees of freedom. The F values are calculated by dividing the mean squares between groups by within groups (1.470/222) =7.834. This test result indicates that patient satisfaction is not statistically significant to physicians’ categories. It was congruent with research question 2 (RQ2), and the following hypotheses: H2null: Patients’ survey results are more likely to negatively have impact intern physicians. H2alt: there is a statistical difference that patients’ survey results likely affect female interns’ performance. About the post hoc comparison, it is important to note that the analysis could not be performed because there are fewer physicians in the group.

The writer/researcher attempted to perform the chi-square test and the two-way ANOVA but was not successful due to issues pertaining to an old version of SPSS, which did not generate the statistics. Unfortunately, the writer/researcher could not associate the differences between the expected and detected frequencies (Frankfort-Nachmias, & Leon-Guerrero, 2006).

Table 1: Variables’ Names, Labels, Values, and Measures

Variable Name

Variable Label

Values

Level of

Measurement (LoM)

N (%)

95% CI of

Mean

M (SD)

STATUS

Physician Status

0= Resident

1= Intern

Nominal

1070(33.3%)

2140 (66.7)

(.68, .67)

.67 (.471)

PHYSICIAN

Physician

1=Alexander

2= Blake

3=Charlotte

4=Daphne

5=Elizabeth

6=Finn

Nominal

452(14.1%)

430(13.6%)

632(19.7%)

708(22.1%)

524(16.3%)

458(14.3%)

(3.61,3.56)

3.56(1.596)

PATID

Patient ID

None

Nominal

PATGEN

Patient Gender

0=Male

1=Female

Nominal

1675(52.2%)

1535 (47%)

(.050,.048)

.48(.500)

PATSAT

Patient Satisfaction

None

Scale

(25.06,25.20)

25.20(3.4)

SHIFT

Day/Night Shift

0=Day Shift

1=Night Shift

Nominal

PATETH

Patient Ethnicity

1=Blue

Nominal

1193(37.2%)

(1.98,1.95)

1.95(.830)

2=Green

3=Purple

Nominal

493(30.9%)

1024(31.9%)

Total

3210(100%)

Table 2 Variables and Statistical Analyses

Research Question

Hypotheses

IV – Independent

Variable(s) LoM

DV – Dependent Variable LoM

Statistical Analysis Test

RQ0: Is there a difference between patients’ satisfactions across physicians?

Hnull: There is no statistical significant difference between patients’ satisfaction across physicians categories.

Halt: There is a statistical significant difference between patients’ satisfaction across physicians categories

PHYSICIAN

Dichotomous

PATSAT

Continuous

Independent-Samples t-test

RQ1: How can ABC Hospital survey results help improve patient care across gender lines?

H1null: Patients’ survey results lead to ABC Hospital improvements across gender lines

H1alt: there is a statistical difference patients’ survey results are more likely to be associated with increased satisfaction among female patients

Dichotommous

Scale

Independent-Samples t-test

RQ2: Can negative patients’ survey results have an impact across physicians’ categories?

H2null:Patients’ survey results are more likely to negatively have an impact intern physicians

H2alt: there is a statistical difference that patients’ survey results likely impact female interns’ performance

Continuous

Scale

One way ANOVA + post hoc

RQ3:what is the significance of Patients’ survey outcomes on ABC Hospital performance?

H3null: Patients’ survey outcomes are expected to increase ABC Hospital Performance

H3alt: there is statistically significant difference of Patients’ survey outcomes across ABC Hospital department

Continuous

Nominal

One way ANOVA + post hoc

RQ4: what is the significance of patients’ survey outcomes on ABC Hospital’s ER and ER doctors’ performance?

H4null: Patients’ survey outcomes directly affect ER department

H4alt: there isno statistically significance difference between Patients’ survey outcomes and ER doctors

Continuous

Nominal

Two way ANOVA

RQ5: What is the significance of patients’ survey outcomes based on their ethnicity and satisfaction with ER services?

H5null: Attitudes towards ER services performance are directly related to patients’ ethnicity and satisfaction.

H5alt: There is no statistical significance that ER services performances are related to patients’ survey outcomes and ethnic lines.

Nominal

Nominal

Chi Square test of Independence

Table 3 T- test Group Statistics

Physician Status

N

Mean

Std. Deviation

Std. Error Mean

Patient Satisfaction Survey

Resident

1070

25.59

3.944

.121

Intern

2140

25.01

4.003

.087

Table 4 Independent Samples Test

Levene’s Test for Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-tailed)

Mean Difference

Std. Error Difference

95% Confidence Interval of the Difference

Lower

Upper

Patient Satisfaction Survey

Equal variances assumed

.112

.738

3.882

3208

.000

.579

.149

.287

.871

Equal variances not assumed

3.901

2166.741

.000

.579

.148

.288

.870

Table 5 One Way ANOVA

ANOVA

Sum of Squares

df

Mean Square

F

Sig.

Physician Status

Between Groups

1.740

1

1.740

7.845

.005

Within Groups

711.593

3208

.222

Total

713.333

3209

Physician

Between Groups

15.932

1

15.932

6.267

.012

Within Groups

8155.906

3208

2.542

Total

8171.838

3209

Patient Satisfaction Survey

Between Groups

3.035

1

3.035

.190

.663

Within Groups

51147.940

3208

15.944

Total

51150.975

3209

References

Frankfort-Nachmias, C., & Leon-Guerrero, A. (2006). Social statistics for a diverse society, (4ed.). Thousand Oaks, CA: Pine Forge Press.

Meyers, L. S., Gamst, G., & Guarino, A.J. (2006). Applied multivariate research. Design and interpretation. Thousand Oaks, CA: Sage.

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