Question
1
1.
The difference between firing and
layoffs is that ________.
layoffs are permanent
firing is not voluntary
firing is not permanent
layoffs are not permanent
2 points
Question
2
1.
High self-esteem individuals tend to
________.
make excuses for themselves
avoid making excuses for themselves
avoid risks
take risks
2 points
Question
3
1.
Employment planning includes two
steps: assessing current human resources needs and developing a plan to meet
those needs.
True
False
2 points
Question
4
1.
According to the EEOC, sexual
harassment is ________ that creates a hostile environment, interferes with a
person’s work or diminishes the person’s employment opportunities.
any speech
any speech or physical conduct of a sexual nature
any speech of a sexual nature
any unwanted or unsolicited speech or physical
conduct
2 points
Question
5
1.
The most important environmental
force that affects HRM is the legal environment.
True
False
2 points
Question
6
1.
The best way to define the term careeris
as a ________.
single lifelong job
series of jobs or work positions over a period of
a few years
series of jobs or work positions over a period of
a lifetime
series of tasks
2 points
Question
7
1.
Human resource management involves
training, motivating, and retaining competent employees.
True
False
2 points
Question
8
1.
Gen Y individuals are those people
who were born after 1997.
True
False
2 points
Question
9
1.
The Myers-Briggs Type Indicator(MBTI)
is based on ________ that are revealed in a 100-item questionnaire.
two dimensions
eight personality types
four dimensions
four personality types
2 points
Question
10
1.
A community fire department can
legally deny employment to a firefighter applicant who is confined to a
wheelchair.
True
False
2 points
Question
11
1.
An employee who brags about her
company to friends and recommends all company products as gifts is likely to
have high ________.
job involvement
organizational commitment
personal commitment
organizational citizenship
2 points
Question
12
1.
________ is a performance measure of
both efficiency and effectiveness of employees.
Turnover
Employee productivity
Job satisfaction
Organizational citizenship behavior
2 points
Question
13
1.
Few people are ever selected for a
job without this.
taking a performance-simulation test
taking a written test
undergoing an interview
taking a physical test
2 points
Question
14
1.
Rather than try to make employees
happy, managers might do well to focus on making work ________.
easy to accomplish
simple rather than complex
challenging and interesting
challenging and difficult
2 points
Question
15
1.
With respect to employee engagement
in a job, this seems to be the most important factor to employees around the
world.
type of work
respect
benefits
base pay
2 points
Question
16
1.
Gen Y individuals tend to be
comfortable with new types of electronic technology.
True
False
2 points
Question
17
1.
Which of the following is NOT a
common reason that people resist change?
habit
concern over personal loss
uncertainty
overconfidence
2 points
Question
18
1.
The Big Five model of personality
includes all of the following except ________.
extroversion
agreeableness
intuitiveness
conscientiousness
2 points
Question
19
1.
All of the following are goals of the
orientation process EXCEPT ________.
reduce anxiety
familiarize the employee with job
discuss payments and benefits
introduce the employee to his or her coworkers
2 points
Question
20
1.
Cognitive dissonance theory states
that a person feels ________ when his or her attitudes and actions don’t match.
confident
comfortable
uncomfortable
confused
2 points
Question
21
1.
Recruitment is the process of
________.
hiring from outside the organization
hiring from inside the organization
locating, identifying, and attracting potential
employees
assessing the national, international, and local
labor market
2 points
Question
22
1.
Which of the following are the goals
of organizational behavior?
to explain, understand, and control behavior
to control and influence behavior
to explain, predict, and influence behavior
to predict, understand, and change behavior
2 points
Question
23
1.
A job description is ________.
something that employers keep secret from job
candidates
the official title for the job
a written document used to describe a job to job
candidates
not a written document
2 points
Question
24
1.
Which of the following would you
expect to see in a company that had highly engaged employees?
lower employee retention rates
a homogeneous workforce
a diverse workforce
greater employee retention rates
2 points
Question
25
1.
The ________ prohibits discrimination
based on race, color, religion, national origin, or sex.
Civil Rights Act, Title VII
Sarbanes-Oxley Act
Equal Pay Act
Privacy Act
2 points
Question
26
1.
This is the goal of employment
planning.
selecting high-performing employees only
selecting competent employees
obtaining competent employees with up-to-date
skills
obtaining competent and high-performing employees
2 points
Question
27
1.
A technique that helps employees deal
with change that includes them in the decision-making process is ________.
negotiation
education and communication
coercion
participation
2 points
Question
28
1.
When a manager gives an employee a
bonus for a job well done, which behavior-shaping method is the manager using?
positive reinforcement
negative reinforcement
extinction
punishment
2 points
Question
29
1.
To improve workplace diversity, a
manager might ________.
solicit referrals from existing employees
tighten his recruiting net
post a notice that states he is an equal
opportunity employer
advertise in an ethnic newspapers and Internet
sites
2 points (Extra Credit)
Question
30
1.
A wheelchair-bound applicant may be
denied a job ________.
under no circumstances
in some states
if the job is strenuous or physically tiring in
some way
if the job requires complete physical mobility
2 points
Question
31
1.
An important goal for a career is
that it leads to ________.
the life a person wants to have
financial security
both status and financial rewards
status and prestige
2 points
Question
32
1.
A college degree ________.
is valuable for status only
has both educational and financial value
has educational, but not financial value
has financial value only
2 points
Question
33
1.
An advantage of an online networking
community such as LinkedIn is that you can search for people according to their
________.
skills, experience, and interests
organizational performance reviews
reputation within the industry
personality and temperament
2 points
Question
34
1.
Health insurance is an example of
which of the following?
salary
wages
employee benefit
compensation
2 points
Question
35
1.
To find out more about a job with a
title of “assistant media buyer,” you would find this to be most
helpful.
job
title
job
specification
job
listing
job
description
2 points
Question
36
1.
Change can’t be eliminated, so
managers must learn to ________ successfully.
avoid it
manage it
work around it
ignore it
2 points
Question
37
1.
Outside consultants generally try to
initiate ________ changes than internal managers.
less drastic
more drastic
more cautious
fewer
2 points
Question
38
1.
Networking is useful ________.
only after you have a job
only for people who want to change jobs
only before you have a job
both before and after you have a job
2 points
Question
39
1.
Which of the following is an
organizational structure change?
resentment of bosses by employees
a new way to package chocolate cake
changing who reports to whom
the building of a new workshop
2 points
Question
40
1.
A NASCAR race car driver would be a
good occupational match for which personality type?
low self-esteem
risk taker
risk averse
low Mach
2 points
Question
41
1.
Affirmative action programs seek to
make sure that employers ________ minority groups.
enhance employment opportunities for
establish training programs for
pay equal wages to
provide unemployment benefits for
2 points
Question
42
1.
Which benefit cost do companies see
as their biggest worry?
Social Security
unemployment insurance
retirement plans
health care
2 points
Question
43
1.
Generally, most people try to achieve
________ between their attitudes and their behavior.
contrast
consistency
functionality
synergy
2 points
Question
44
1.
Human resource management is
concerned with ________ competent employees.
obtaining
obtaining, training, and motivating
obtaining, training, motivating, and keeping
training and keeping
2 points
Question
45
1.
Stress in the workplace is an adverse
reaction that people have in response to ________.
too much ambition
lack of ambition
demands, constraints, and opportunities
having too much confidence in oneself
2 points
Question
46
1.
Which of the following best
defines organizational behavior?
the study of organizations
the actions of organizations in the workplace
the study of the actions of people at work
the study of the workplace
2 points
Question
47
1.
Organizational behavior focuses on
________.
individual behavior and group behavior
neither group behavior nor individual behavior
individual behavior only
group behavior only
2 points
Question
48
1.
Uncertainty causes people to resist
change because it ________.
increases performance expectations on an employee
decreases performance expectations on people
replaces the known with the unknown
replaces the unknown with the known
2 points
Question
49
1.
Which of the following issues is NOT
one of the top three factors that have been identified by today’s college
graduates as important in selecting a new job?
compensation
job security
job location
job benefits
2 points
Question
50
1.
Which of the following is an internal
force that can cause a company to make an organizational change?
new pollution laws
a new ad campaign
a new rival company
new safety requirements
2 points
Question
51
1.
The most important job characteristic
in the opinion of today’s recent college graduates is this.
job security
starting salary
benefits
organizational culture
Question
11.
The difference between firing and
layoffs is that ________.layoffs are permanentfiring is not voluntaryfiring is not permanentlayoffs are not permanent2 points Question
21.
High self-esteem individuals tend to
________.make excuses for themselvesavoid making excuses for themselvesavoid riskstake risks2 points Question
31.
Employment planning includes two
steps: assessing current human resources needs and developing a plan to meet
those needs. True False2 points Question
41.
According to the EEOC, sexual
harassment is ________ that creates a hostile environment, interferes with a
person’s work or diminishes the person’s employment opportunities.any speechany speech or physical conduct of a sexual natureany speech of a sexual natureany unwanted or unsolicited speech or physical
conduct2 points Question
51.
The most important environmental
force that affects HRM is the legal environment. True False2 points Question
61.
The best way to define the term careeris
as a ________.single lifelong jobseries of jobs or work positions over a period of
a few yearsseries of jobs or work positions over a period of
a lifetimeseries of tasks2 points Question
71.
Human resource management involves
training, motivating, and retaining competent employees. True False2 points Question
81.
Gen Y individuals are those people
who were born after 1997. True False2 points Question
91.
The Myers-Briggs Type Indicator(MBTI)
is based on ________ that are revealed in a 100-item questionnaire.two dimensionseight personality typesfour dimensionsfour personality types2 points Question
101.
A community fire department can
legally deny employment to a firefighter applicant who is confined to a
wheelchair. True False2 points Question
111.
An employee who brags about her
company to friends and recommends all company products as gifts is likely to
have high ________.job involvementorganizational commitmentpersonal commitmentorganizational citizenship2 points Question
121.
________ is a performance measure of
both efficiency and effectiveness of employees.TurnoverEmployee productivityJob satisfactionOrganizational citizenship behavior2 points Question
131.
Few people are ever selected for a
job without this.taking a performance-simulation testtaking a written testundergoing an interviewtaking a physical test2 points Question
141.
Rather than try to make employees
happy, managers might do well to focus on making work ________.easy to accomplishsimple rather than complexchallenging and interestingchallenging and difficult2 points Question
151.
With respect to employee engagement
in a job, this seems to be the most important factor to employees around the
world.type of workrespectbenefitsbase pay2 points Question
161.
Gen Y individuals tend to be
comfortable with new types of electronic technology. True False2 points Question
171.
Which of the following is NOT a
common reason that people resist change?habitconcern over personal lossuncertaintyoverconfidence2 points Question
181.
The Big Five model of personality
includes all of the following except ________.extroversionagreeablenessintuitivenessconscientiousness2 points Question
191.
All of the following are goals of the
orientation process EXCEPT ________.reduce anxietyfamiliarize the employee with jobdiscuss payments and benefitsintroduce the employee to his or her coworkers2 points Question
201.
Cognitive dissonance theory states
that a person feels ________ when his or her attitudes and actions don’t match.confidentcomfortableuncomfortableconfused2 points Question
211.
Recruitment is the process of
________.hiring from outside the organizationhiring from inside the organizationlocating, identifying, and attracting potential
employeesassessing the national, international, and local
labor market2 points Question
221.
Which of the following are the goals
of organizational behavior?to explain, understand, and control behaviorto control and influence behaviorto explain, predict, and influence behaviorto predict, understand, and change behavior2 points Question
231.
A job description is ________.something that employers keep secret from job
candidatesthe official title for the joba written document used to describe a job to job
candidatesnot a written document2 points Question
241.
Which of the following would you
expect to see in a company that had highly engaged employees?lower employee retention ratesa homogeneous workforcea diverse workforcegreater employee retention rates2 points Question
251.
The ________ prohibits discrimination
based on race, color, religion, national origin, or sex.Civil Rights Act, Title VIISarbanes-Oxley ActEqual Pay ActPrivacy Act2 points Question
261.
This is the goal of employment
planning.selecting high-performing employees onlyselecting competent employeesobtaining competent employees with up-to-date
skillsobtaining competent and high-performing employees2 points Question
271.
A technique that helps employees deal
with change that includes them in the decision-making process is ________.negotiationeducation and communicationcoercionparticipation2 points Question
281.
When a manager gives an employee a
bonus for a job well done, which behavior-shaping method is the manager using?positive reinforcementnegative reinforcementextinctionpunishment2 points Question
291.
To improve workplace diversity, a
manager might ________.solicit referrals from existing employeestighten his recruiting netpost a notice that states he is an equal
opportunity employeradvertise in an ethnic newspapers and Internet
sites2 points (Extra Credit) Question
301.
A wheelchair-bound applicant may be
denied a job ________.under no circumstancesin some statesif the job is strenuous or physically tiring in
some wayif the job requires complete physical mobility2 points Question
311.
An important goal for a career is
that it leads to ________.the life a person wants to havefinancial securityboth status and financial rewardsstatus and prestige2 points Question
321.
A college degree ________.is valuable for status onlyhas both educational and financial valuehas educational, but not financial valuehas financial value only2 points Question
331.
An advantage of an online networking
community such as LinkedIn is that you can search for people according to their
________.skills, experience, and interestsorganizational performance reviewsreputation within the industrypersonality and temperament2 points Question
341.
Health insurance is an example of
which of the following?salarywagesemployee benefitcompensation2 points Question
351.
To find out more about a job with a
title of “assistant media buyer,” you would find this to be most
helpful.job
titlejob
specificationjob
listingjob
description2 points Question
361.
Change can’t be eliminated, so
managers must learn to ________ successfully.avoid itmanage itwork around itignore it2 points Question
371.
Outside consultants generally try to
initiate ________ changes than internal managers.less drasticmore drasticmore cautiousfewer2 points Question
381.
Networking is useful ________.only after you have a jobonly for people who want to change jobsonly before you have a jobboth before and after you have a job2 points Question
391.
Which of the following is an
organizational structure change?resentment of bosses by employeesa new way to package chocolate cakechanging who reports to whomthe building of a new workshop2 points Question
401.
A NASCAR race car driver would be a
good occupational match for which personality type?low self-esteemrisk takerrisk averselow Mach2 points Question
411.
Affirmative action programs seek to
make sure that employers ________ minority groups.enhance employment opportunities forestablish training programs forpay equal wages toprovide unemployment benefits for2 points Question
421.
Which benefit cost do companies see
as their biggest worry?Social Securityunemployment insuranceretirement planshealth care2 points Question
431.
Generally, most people try to achieve
________ between their attitudes and their behavior.contrastconsistencyfunctionalitysynergy2 points Question
441.
Human resource management is
concerned with ________ competent employees.obtainingobtaining, training, and motivatingobtaining, training, motivating, and keepingtraining and keeping2 points Question
451.
Stress in the workplace is an adverse
reaction that people have in response to ________.too much ambitionlack of ambitiondemands, constraints, and opportunitieshaving too much confidence in oneself2 points Question
461.
Which of the following best
defines organizational behavior?the study of organizationsthe actions of organizations in the workplacethe study of the actions of people at workthe study of the workplace2 points Question
471.
Organizational behavior focuses on
________.individual behavior and group behaviorneither group behavior nor individual behaviorindividual behavior onlygroup behavior only2 points Question
481.
Uncertainty causes people to resist
change because it ________.increases performance expectations on an employeedecreases performance expectations on peoplereplaces the known with the unknownreplaces the unknown with the known2 points Question
491.
Which of the following issues is NOT
one of the top three factors that have been identified by today’s college
graduates as important in selecting a new job?compensationjob securityjob locationjob benefits2 points Question
501.
Which of the following is an internal
force that can cause a company to make an organizational change?new pollution lawsa new ad campaigna new rival companynew safety requirements2 points Question
511.
The most important job characteristic
in the opinion of today’s recent college graduates is this.job securitystarting salarybenefitsorganizational culture
