Question 1Allison just received a weekly status update from Sally, one of her subordinates, and she would like to give feedback on her ongoing projects. Which of the following would be the best way to provide feedback?Email Sally asking if she has any questionsSend Sally a new list of projects to work onWrite Sally back saying, this looks greatMeet with Sally to briefly review the update3 points Question 2At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:CommunicatingDelegatingRecieving feedbackGiving feedback3 points Question 3Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.TrueFalse3 points Question 4In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?Upward.Horizontal.Informal.Downward.3 points Question 5Upward communication involves:Giving directions.Asking questions.Making decisions.Providing training.3 points Question 6Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?Downward communicationUpward communicationLateral communicationGrapevine communication3 points Question 7According to Herzberg, elements that are intrinsic in a job that promote job performance are:Social factors.Stimulus factors.Motivation factors.Hygiene factors.3 points Question 8According to Maslows Hierarchy of Needs Theory, a person must satisfy physiological needs before attempting to satisfy security needs.TrueFalse3 points Question 9Bettina’s supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of:Job rotation.Job enlargement.Job enrichment.Job security.3 points Question 10Larry regularly fails to meet sales goals but routinely demands bonuses anyway. Despite his lack of effort, he believes that the organization owes him. This is a classic example of:Employee dissatisfactionInequitable treatmentEquitable treatmentEmployee entitlement3 points Question 11Moe is a supervisor at Stooge Construction. He rarely takes vacations, because he feels that unless hes there to keep a close eye on his employees, nothing gets done. Which theory does Moe most closely adhere to?Theory ATheory BTheory XTheory Y3 points Question 12Which of the following is NOT included in Maslows Hierarchy of Needs:PhysiologicalOrganizationalSocialNone of the above3 points Question 13A person who is a free spirit tends to be:Analytical.Amiable.Expressive.None of these answers.3 points Question 14Angela has purchased a new networking printer for her research team, but shes not sure where to put it. She decides to try different locations over the course of a week to identify the best location. Angela is engaging in which basis for choosing a decision alternative?ExperienceExperimentationIntuitionQuantitative decision making3 points Question 15Gina likes to be in control at work and enjoys making important decisions. She uses power to influence her subordinates and generally likes to take risks. Which decision-making style best describes Gina?Deep thinkerFree spiritGroup commanderConvenience seeker3 points Question 16Someone who is emotional and seeks buy-in from individuals at all levels within an organization would best be described as a:Deep thinkerConvenience seekerConsensus builderFree spirit3 points Question 17Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?Legal-compliance testPublic-knowledge testLong-term-consequences testInner-voice test3 points Question 18This approach has the problem solver not only identify the various factors that have brought about the problem but also consider the potential interrelatedness of the causes of the problem:The nominal group technique.The problem statement.The fishbone techniqueBrainstorming.3 points Question 19Alyssa, a financial planner for a large company, has recently been approached by a competing company. The competitor asked Alyssa to moonlight for a few weeks as a part-time financial consultant for an upcoming project. Upon review of her companys policy guidebook, Alyssa politely refuses the offer. Which of the following is the most likely reason for Alyssas refusal?Conflict of interestSocially irresponsibleToo demanding on her timeNot ethical3 points Question 20At the end of the day, Jerrold sees that Mike has neglected to turn off the machine he operates. As Mikes supervisor, Jerrold knows that this is serious offense, and gives him an oral warning right away. Jerrolds action is an example of which element of the hot stove rule?Advance warningImpersonalityImmediacyConsistency3 points Question 21Providing advance warning to employees who may require disciplinary action is a key component of which of these?Just causeFight-or-flightMitigationDiscipline without punishment3 points Question 22Samantha rarely needs to use discipline with her workers. Members of her team regulate themselves out of self-interest, and they understand that they must follow rules and instructions. Samanthas workers can be described as possessing:Positive imagePositive self-imagePositive disciplinePositive self-discipline3 points Question 23The hot stove rule includes:Advance warning.Immediacy.Impersonality.All of the above.3 points Question 24When confronted with disciplinary problems from employees, the supervisor should:Take appropriate action to discourage borderline employees from attempting similar violations.Ignore the problem employee and hope that the “silent treatment” is effective.Handle the matter in public to set an example.Avoid taking action quickly, since some disciplinary situations can and should be overlooked.3 points Question 25Giving employees more challenging tasks and more decision-making responsibility for their jobs is referred to as:Job enlargement.Job rotation.Job enrichment.Job redesign.3 points 3 points TrueFalse3 points 3 points 3 points 3 points 3 points TrueFalse3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points 3 points
