Question 1 of 20
5.0/ 5.0 Points
Bob works for me, I get him to do his work because I am his
supervisor. He may not like it, but I’m the boss. The boss uses “personal
power” to get Bob to accomplish his work.
A. True
B. False
Question 2 of 20
5.0/ 5.0 Points
The _______ says employees don’t like work and need to be
closely controlled to perform.
A.Theory X approach
B.Theory Y approach
Question 3 of 20
5.0/ 5.0 Points
Key Skills for Managing Performance: (Choose the BEST
answer)
A.Set some
expectations and goals
B.Give positive
feedback
C.Delegate problem
management effectively
D.Supervise how you
were trained, the employees will adjust
E.None of the above
Question 4 of 20
5.0/ 5.0 Points
All good performance begins with clear expectations and
goals. Without these, employees seldom reach their potential. Unfortunately,
nearly seven out of 10 supervisors and managers fail at it.
Correct
A. True
B. False
Question 5 of 20
5.0/ 5.0 Points
In setting goals the acronym SMART is often used. Which of
the following is NOT a part of SMART.
A.Specific
B.Measurable
C.Attributable
D.Relevant
E.Time-bound
Question 6 of 20
5.0/ 5.0 Points
When meeting with employees one-on-one you should never put
agreements that you make with them in writing. Doing this could get you into
trouble with the human resource department.
A. True
B. False
Question 7 of 20
5.0/ 5.0 Points
Counseling uses a directive process for chronic ongoing
problems.
A. True
B. False
Question 8 of 20
5.0/ 5.0 Points
When using a disciplinary method, which of the following is
NOT a recommended general step to be used?
A.Identify the
problem
B.State the
expectation or goal
C.Do not state the
consequences
D.Ask for employee
comments, then summarize
Question 9 of 20
5.0/ 5.0 Points
Research shows that goal setting can improve performance __%
in areas where it hasn’t been applied.
A.80
B.25
C.50
D.30
Question 10 of 20
5.0/ 5.0 Points
It’s been said that “feedback is the breakfast of
champions.” Feedback can be positive or negative and, when used correctly
and appropriately, both are acceptable means of managing employee performance.
Correct
A. True
B. False
Question 11 of 20
5.0/ 5.0 Points
According to your text, one of the principles of giving
constructive feedback is to avoid ____________ ___________. (two words)
A.Judgmental
criticism
B.Being specific
C.Negative comments
Question 12 of 20
5.0/ 5.0 Points
An supervisor who is too busy for employees is too busy to
be a supervisor.
Correct
A. True
B. False
Question 13 of 20
5.0/ 5.0 Points
Which of the following is a goal of delegating?
A.For you to get more
time off
B.To improve employee
efficiency
C.Develop your
employees’ skills
D.Improve quality of
results
Question 14 of 20
5.0/ 5.0 Points
The best supervisors use goals, _________ counseling, and
recognition as key strategies with all employees. Correctperformance
Answer Key: Performance
Question 15 of 20
5.0/ 5.0 Points
In a survey, Total Qualify Newsletter found that “job
security” was more important than “money” to most people.
Correct
A. True
B. False
Question 16 of 20
5.0/ 5.0 Points
For a supervisor who gives On the Job Training what does the
letter “E” stand for in the P3+E?
Correctevaluate
Answer Key: evaluate
Question 17 of 20
5.0/ 5.0 Points
Employees’ perceptions of issues or problems often differ
from their supervisor’s perceptions. Unless the supervisor applies key
communication skills, the different views can lead to conflicts. The conflicts
can cause a lack of trust, rapport, and cooperation.
Correct
A. True
B. False
Question 18 of 20
5.0/ 5.0 Points
One of the reasons to communicate upwards (to your boss) is
to minimize the problems your manager has to solve.
Correct
A. True
B. False
Question 19 of 20
5.0/ 5.0 Points
The first common reason for not delegating tasks given was a
“lack of confidence in the employee.”
Correct
A. True
B. False
Question 20 of 20
5.0/ 5.0 Points
In the below scenario Boss handled the delegation of the
task properly. “Boss – Tammy, I want you to take over the audit program at
the office. Tammy – ok, but I’m really busy this month and I’ve never done
audits before. Boss – Everyone is busy, and I have the old files for your
review. If you have questions ask. Tammy – I do have questions… Boss – Later,
I have a meeting.”
A. True
B. False
Question 1 of 205.0/ 5.0 PointsBob works for me, I get him to do his work because I am his
supervisor. He may not like it, but I’m the boss. The boss uses “personal
power” to get Bob to accomplish his work. A. True B. FalseQuestion 2 of 205.0/ 5.0 PointsThe _______ says employees don’t like work and need to be
closely controlled to perform. A.Theory X approach B.Theory Y approach Question 3 of 205.0/ 5.0 PointsKey Skills for Managing Performance: (Choose the BEST
answer) A.Set some
expectations and goals B.Give positive
feedback C.Delegate problem
management effectively D.Supervise how you
were trained, the employees will adjust E.None of the above Question 4 of 205.0/ 5.0 PointsAll good performance begins with clear expectations and
goals. Without these, employees seldom reach their potential. Unfortunately,
nearly seven out of 10 supervisors and managers fail at it.Correct A. True B. FalseQuestion 5 of 205.0/ 5.0 PointsIn setting goals the acronym SMART is often used. Which of
the following is NOT a part of SMART. A.Specific B.Measurable C.Attributable D.Relevant E.Time-bound Question 6 of 205.0/ 5.0 PointsWhen meeting with employees one-on-one you should never put
agreements that you make with them in writing. Doing this could get you into
trouble with the human resource department. A. True B. FalseQuestion 7 of 205.0/ 5.0 PointsCounseling uses a directive process for chronic ongoing
problems. A. True B. FalseQuestion 8 of 205.0/ 5.0 PointsWhen using a disciplinary method, which of the following is
NOT a recommended general step to be used? A.Identify the
problem B.State the
expectation or goal C.Do not state the
consequences D.Ask for employee
comments, then summarize Question 9 of 205.0/ 5.0 PointsResearch shows that goal setting can improve performance __%
in areas where it hasn’t been applied. A.80 B.25 C.50 D.30 Question 10 of 205.0/ 5.0 PointsIt’s been said that “feedback is the breakfast of
champions.” Feedback can be positive or negative and, when used correctly
and appropriately, both are acceptable means of managing employee performance.Correct A. True B. FalseQuestion 11 of 205.0/ 5.0 PointsAccording to your text, one of the principles of giving
constructive feedback is to avoid ____________ ___________. (two words) A.Judgmental
criticism B.Being specific C.Negative comments Question 12 of 205.0/ 5.0 PointsAn supervisor who is too busy for employees is too busy to
be a supervisor.Correct A. True B. FalseQuestion 13 of 205.0/ 5.0 PointsWhich of the following is a goal of delegating? A.For you to get more
time off B.To improve employee
efficiency C.Develop your
employees’ skills D.Improve quality of
results Question 14 of 205.0/ 5.0 PointsThe best supervisors use goals, _________ counseling, and
recognition as key strategies with all employees. Correctperformance Answer Key: PerformanceQuestion 15 of 205.0/ 5.0 PointsIn a survey, Total Qualify Newsletter found that “job
security” was more important than “money” to most people.Correct A. True B. FalseQuestion 16 of 205.0/ 5.0 PointsFor a supervisor who gives On the Job Training what does the
letter “E” stand for in the P3+E?
Correctevaluate Answer Key: evaluateQuestion 17 of 205.0/ 5.0 PointsEmployees’ perceptions of issues or problems often differ
from their supervisor’s perceptions. Unless the supervisor applies key
communication skills, the different views can lead to conflicts. The conflicts
can cause a lack of trust, rapport, and cooperation.Correct A. True B. FalseQuestion 18 of 205.0/ 5.0 PointsOne of the reasons to communicate upwards (to your boss) is
to minimize the problems your manager has to solve.Correct A. True B. FalseQuestion 19 of 205.0/ 5.0 PointsThe first common reason for not delegating tasks given was a
“lack of confidence in the employee.”Correct A. True B. FalseQuestion 20 of 205.0/ 5.0 PointsIn the below scenario Boss handled the delegation of the
task properly. “Boss – Tammy, I want you to take over the audit program at
the office. Tammy – ok, but I’m really busy this month and I’ve never done
audits before. Boss – Everyone is busy, and I have the old files for your
review. If you have questions ask. Tammy – I do have questions… Boss – Later,
I have a meeting.” A. True B. False
