Question 1 Female conversational styles tend toAnswerReinforce the perception that men make better leaders than women.Be as assertive as male stylesBe more direct than mens patterns of conversationA & C2 points Question 2 Which of the following isnottrue about conflict?AnswerConflict is never emotionalConflict can be internal or within a groupConflict increases, if the stakes are high.Conflict can be enjoyable for some people2 points Question 3 Men who withhold their feelings suffer psychologically, experience higher rates of depression and suicide than women and have more emotionally shallow relationships with families and friends.AnswerTrueFalse2 points Question 4 Before the trip, the men and women of Raft No. 4 were a warm, friendly, outgoing group, each of whom helped create a nice, supportive atmosphere.AnswerTrueFalse2 points Question 5 A statement that exemplifies repressing differences would beAnswerI am glad that this has happened. We need to be open about this.Lets talk about this nowWe all have to get along in this departmentBoth of you, in my office now!2 points Question 6 Despite all the rhetoric about male self-reliance under dominant masculinity, men rely heavily on ______ to take care of them.Answer2 points Question 7 Virtually every group excels at something.AnswerTrueFalse2 points Question 8 Racial identity development is defined as the process ofAnswerLearning about current racial issues in the U.S.Growing up with people of many races.Being connected with the experiences of ones racial group.Being able to identify who is prejudiced.2 points Question 9 It is common to make internal attributions about people who are similar to us and external attributions about people unlike us.AnswerTrueFalse2 points Question 10 According to book, learning about race and culture can be an emotional endeavor.AnswerTrueFalse2 points Question 11 All of the following are preconditions that help organizations to use identity-group differences EXCEPT:Answerleadership must recognize learning opportunities and challengesthe organization must have a well-articulated and widely understood missionthe organization must have a bureaucratic structurethe organizational culture must create an expectation of high standards of performance from everyone2 points Question 12 Compared to previous age cohorts, Gen Xers (1960-1980)AnswerAre less techno-literatePrefer to work in an organizational culture characterized by clear rules and regulations.Believe that work comes before family obligationsTend to have lower expectations about their job security2 points Question 13 According to research, the dilemma for women who want to advance in their careers is attributable to AnswerChildcare responsibilities.Sexism and racism.Needing to find a leadership style that balances aggressiveness and nurturing.All of the above2 points Question 14 Which of the following statements is true about managing people with different perspectives in an organization?AnswerAll people want and are motivated by the same things because we are all alike.The less contact you have with diverse people the easier they are to understand.Dealing with differences doesnt evoke emotions.Differences need to be considered as a manageable process rather than as a problem.2 points Question 15 Employees do not need to understand the business case for diversity for meaningful commitment.AnswerTrueFalse2 points Question 16 One benefit to the best practices approach is it offers a foundation on which to build.AnswerTrueFalse2 points Question 17 The practice of not hiring or promoting women during their childbearing years is called the “glass ceiling.”AnswerTrueFalse2 points Question 18 All of the following are ways diversity can contribute to competitive advantage EXCEPT:AnswerInnovatingConnecting with customersCohesivenessDecision quality2 points Question 19 Men who embody democratic manhood would see women as colleagues who have the potential to make the workplace better.AnswerTrueFalse2 points Question 20 Level of subordinate support is not a problem we should be concerned with when studying organizational leadership.AnswerTrueFalse2 points Question 21 According to Sowell, cultural differences between groups can be attributed toAnswera combination of heredity, social, and geographical environmental influenceslanguagereligionpolitics2 points Question 22 Leaders using the discrimination-and-fairness paradigm tend to focus on items such as EEO laws and fair treatment.AnswerTrueFalse2 points Question 23 The cost of accommodating an existing employee is typically far less than replacing that employee.AnswerTrueFalse2 points Question 24 In terms of diversity management, why is the term best practices somewhat inaccurate?AnswerBecause what is best could be expensive.Because no diversity program is the best for all organizations.Because an organization needs to win an award before their practice can be considered as best.None of the above2 points Question 25 Prejudice and racism are the same thing.AnswerTrueFalse2 points Question 26 The ADA prohibits discrimination on the basis of disability in areas such as employment, transportation, and telecommunications.AnswerTrueFalse2 points Question 27 Ageism only includes discrimination against the older generation.AnswerTrueFalse2 points Question 28 Workers who are considered as part of the Veterans age cohort (1922- 1943) are characterized asAnswerRespecting authority and hard workAppreciating diversityHaving a preference for working in a team formatBeing the most flexible age cohort2 points Question 29 There are no costs associated with diversity.AnswerTrueFalse2 points Question 30 One limitation of the discrimination and fairness paradigm is that organizations tend to emphasize the role of cultural differences in a company without really analyzing those differences to see how they actually affect the work that is done.AnswerTrueFalse2 points Question 31 Example(s) of reasonable accommodation under the Americans with Disabilities Act includeAnswerReducing clutter and distractions for an employee with a brain injury.Installing an elevator at a small business that has five employees.Hiring a person with a disability even if she cannot perform the essential functions of the job.All of the above are examples of reasonable accommodation under the law.2 points Question 32 The advantages of employing people with disabilities include all but which of the following?AnswerIncreased business due to good publicityAttracting new employeesRetaining current employeesIncreased absenteeism2 points Question 33 Before implementing a new best practice, Chief Diversity Officers (CDOs) shouldAnswerSpecify their operational contextIdentify action optionsDevelop a pioneering mindset and spiritAll of the above2 points Question 34 Women often choose jobs with flexible hours.AnswerTrueFalse2 points Question 35 Which category of immigrants experience discrimination?Answernaturalized (legal) citizensin-the-process immigrantsunauthorized immigrantsall of the above2 points Question 36 In terms of the deaf, Best BuyAnswerProvides hearing aids at wholesale prices.Has yet to develop special programs but is intending to do so soon.Provides American Sign Language interpreters to work with deaf customers online via a window on its websiteGives deaf customers a special discount.2 points Question 37 Organizations should set clear targets, translate them into specific action plans, and evaluate the effectiveness of the plans.AnswerTrueFalse2 points Question 38 To have emotional intelligence, one must possessAnswerSelf-awarenessAbility to recognize personal emotionsAbility to control emotions when necessaryAll of the above2 points Question 39 Millennial workers (1980-2000) tend to be motivated byAnswerGradual organizational changeWorking on projects alone.Flexibility and feedback.None of the above2 points Question 40 Both white privilege and heterosexual privilegeAnswerApply only to malesAre always visibleAre no longer an issue in todays workforce.Are based on unearned power and privilege.2 points Question 41 McIntosh says that white and male privilegeAnswerMust be conscious to be an advantage for whites and males. Makes some things in life easier for males and whites even if they are unaware of their privilegesOnly exists in the United States.Is forbidden by the Civil Rights Act of 19642 points Question 42 Today, women earn more bachelor’s degrees than men in every field.AnswerTrueFalse2 points Question 43 Most white people clearly understand that they have a privilege because of their race.AnswerTrueFalse2 points Question 44 An example of a person managing differences by avoidance, would beAnswerMoving the offices of the two people who dont get along further from each otherAddressing the problem in a team meeting.Talking to each one separatelyBringing this problem to the attention of higher management2 points Question 45 According to Peggy McIntosh (author of White Privilege article), it is more difficult for white people than people of color to understand racism and privilege becauseAnswerWhite people never have close friends who are people of colorThey are less apt to experience a lack of privilege themselves.There are more whites than people of color in the worldSlavery no longer exists in the U.S.2 points Question 46 Which of the following statements is true?AnswerMembers of privileged groups have more power to change society than members of less privileged groups.Members of less privileged groups have more power to change society than members of privileged groups.Privilege is not beneficial to have.None of the above is true.2 points Question 47 Which of the following groups is most apt to experience being privileged?AnswerPeople without disabilitiesMuslims in the United StatesImmigrants to the United StatesWorkers over sixty-fifty years of age2 points Question 48 According to Scheins levels of organizational culture, which of the following is considered a surface level artifact?AnswerThe physical layout of the organizationEspoused valuesOperational valuesUnderlying assumptions2 points Question 49 Differences between people can add to the quality of an organizations decision making process becauseAnswerIt always takes longer to make a decision when there are multiple perspectives on a problem and time is moneyDifferences decrease creativityDifferences provide multiple perspectives All of the above2 points Question 50 Although Asian Americans have high educational attainment, they represent less that 1 percent of senior-management positions.AnswerTrueFalseFemale conversational styles tend toReinforce the perception that men make better leaders than women.Be as assertive as male stylesBe more direct than mens patterns of conversationA & C2 points Which of the following isnottrue about conflict?Conflict is never emotionalConflict can be internal or within a groupConflict increases, if the stakes are high.Conflict can be enjoyable for some people2 points Men who withhold their feelings suffer psychologically, experience higher rates of depression and suicide than women and have more emotionally shallow relationships with families and friends.TrueFalse2 points Before the trip, the men and women of Raft No. 4 were a warm, friendly, outgoing group, each of whom helped create a nice, supportive atmosphere.TrueFalse2 points A statement that exemplifies repressing differences would beI am glad that this has happened. We need to be open about this.Lets talk about this nowWe all have to get along in this departmentBoth of you, in my office now!2 points 2 points TrueFalse2 points Racial identity development is defined as the process ofLearning about current racial issues in the U.S.Growing up with people of many races.Being connected with the experiences of ones racial group.Being able to identify who is prejudiced.2 points TrueFalse2 points According to book, learning about race and culture can be an emotional endeavor.TrueFalse2 points leadership must recognize learning opportunities and challengesthe organization must have a bureaucratic structure2 points Compared to previous age cohorts, Gen Xers (1960-1980)Are less techno-literatePrefer to work in an organizational culture characterized by clear rules and regulations.Believe that work comes before family obligationsTend to have lower expectations about their job security2 points According to research, the dilemma for women who want to advance in their careers is attributable to Childcare responsibilities.Sexism and racism.Needing to find a leadership style that balances aggressiveness and nurturing.All of the above2 points Which of the following statements is true about managing people with different perspectives in an organization?All people want and are motivated by the same things because we are all alike.The less contact you have with diverse people the easier they are to understand.Dealing with differences doesnt evoke emotions.Differences need to be considered as a manageable process rather than as a problem.2 points TrueFalse2 points TrueFalse2 points TrueFalse2 points 2 points TrueFalse2 points TrueFalse2 points 2 points Leaders using the discrimination-and-fairness paradigm tend to focus on items such as EEO laws and fair treatment.TrueFalse2 points The cost of accommodating an existing employee is typically far less than replacing that employee.TrueFalse2 points 2 points TrueFalse2 points The ADA prohibits discrimination on the basis of disability in areas such as employment, transportation, and telecommunications.TrueFalse2 points Ageism only includes discrimination against the older generation.TrueFalse2 points Workers who are considered as part of the Veterans age cohort (1922- 1943) are characterized asRespecting authority and hard workAppreciating diversityHaving a preference for working in a team formatBeing the most flexible age cohort2 points TrueFalse2 points One limitation of the discrimination and fairness paradigm is that organizations tend to emphasize the role of cultural differences in a company without really analyzing those differences to see how they actually affect the work that is done.TrueFalse2 points Example(s) of reasonable accommodation under the Americans with Disabilities Act includeReducing clutter and distractions for an employee with a brain injury.Installing an elevator at a small business that has five employees.Hiring a person with a disability even if she cannot perform the essential functions of the job.All of the above are examples of reasonable accommodation under the law.2 points The advantages of employing people with disabilities include all but which of the following?Increased business due to good publicityAttracting new employeesRetaining current employeesIncreased absenteeism2 points 2 points Women often choose jobs with flexible hours.TrueFalse2 points naturalized (legal) citizens2 points In terms of the deaf, Best BuyProvides hearing aids at wholesale prices.Has yet to develop special programs but is intending to do so soon.Provides American Sign Language interpreters to work with deaf customers online via a window on its websiteGives deaf customers a special discount.2 points TrueFalse2 points To have emotional intelligence, one must possessSelf-awarenessAbility to recognize personal emotionsAbility to control emotions when necessaryAll of the above2 points Millennial workers (1980-2000) tend to be motivated byGradual organizational changeWorking on projects alone.Flexibility and feedback.None of the above2 points Apply only to malesAre always visibleAre no longer an issue in todays workforce.Are based on unearned power and privilege.2 points McIntosh says that white and male privilegeMust be conscious to be an advantage for whites and males.Only exists in the United States.Is forbidden by the Civil Rights Act of 19642 points TrueFalse2 points TrueFalse2 points An example of a person managing differences by avoidance, would beMoving the offices of the two people who dont get along further from each otherAddressing the problem in a team meeting.Talking to each one separatelyBringing this problem to the attention of higher management2 points According to Peggy McIntosh (author of White Privilege article), it is more difficult for white people than people of color to understand racism and privilege becauseWhite people never have close friends who are people of colorThey are less apt to experience a lack of privilege themselves.There are more whites than people of color in the worldSlavery no longer exists in the U.S.2 points Which of the following statements is true?Members of privileged groups have more power to change society than members of less privileged groups.Members of less privileged groups have more power to change society than members of privileged groups.Privilege is not beneficial to have.None of the above is true.2 points Which of the following groups is most apt to experience being privileged?2 points The physical layout of the organizationEspoused valuesOperational valuesUnderlying assumptions2 points Differences between people can add to the quality of an organizations decision making process becauseIt always takes longer to make a decision when there are multiple perspectives on a problem and time is moneyDifferences decrease creativityDifferences provide multiple perspectives2 points Although Asian Americans have high educational attainment, they represent less that 1 percent of senior-management positions.TrueFalse
