COLLEGE OF BUSINESS
DEPARTMENT OF MARKETING AND MANAGEMENT
ACADEMIC YEAR: 2023-2024 (SPRING)
ASSIGNMENT
DEADLINE: 25TH MARCH 2024
CLO
Reference
Description
2.4. (4)
3.2. (6)
• Graduates are expected to produce clear, concise operations management reports and communicate their work effectively in both verbal and written forms.
• Administer the responsibility for learning and continuous persona l and professional development.
Description
Visit the provided link and download the case “Operations Management Challenges at Heathrow Airport” and answer the following questions
https://hbsp.harvard.edu/import/1161685
Assignment Evaluation Criteria
Questions
1. Based on Heathrow’s experience, use your fishbone diagram to identify the major factors affecting airport capacity.
2. Discuss the relationships between these factors.
3. Formatting and Timely Submission
Total
Marks
04
04
02
10 marks
