Students taking the course must write a 1500 word essay in answer to the question below, which counts for 40% of the assessment of this course:

In the article entitled ‘Management’s three eras: A brief history,’ McGrath (2014) writes that ‘what is demanded of managers today is empathy (more than execution, more than expertise.)’

a) With reference to the evolution of ideas about managers and managerial work during the twentieth century, explain to what extent you agree with McGrath’s statement, and why.
b) What are the implications of your argument for how and what management students should be taught? In particular, if empathy is necessary, can it be taught?

reading
https://hbr.org/2014/07/managements-three-eras-a-brief-history
https://www.peoplemanagement.co.uk/voices/comment/we-need-to-talk-about-emotions-at-work
https://sloanreview.mit.edu/article/the-smart-way-to-respond-to-negative-emotions-at-work/