Week5 Chapter 5 of Transforming Health Care talks about Virginia Mason’s journey in revamping ambulatory care. In their previous life, the Kirkland facility experienced frustrated patients who complained about long wait times and expressed extreme dissatisfaction with their physician. There is even the case of a fatal mistake due to missed information. Discuss the major, and minor changes, instituted which turned care around for ambulatory care at the Kirkland Facility. Week6 Chapter Six in Transforming Health Care, talks about two separate departments, the Ambulatory Surgery Center and the Center for Hyperbaric Medicine. Each undergo a transformation in this chapter. Choose one and talk about the journey that was taken to revitalize the center. What were some of the challenges they faced? What were some of the problem solving methods they used? Which stakeholder input seemed to be the most important and why? What was the outcome?
