You will be writing both good and bad news, but this time both messages will be addressed to individuals outside of the organization. When writing good news, remember to use the direct approach; however, when writing bad news, use the indirect approach. 150-words per letter. Guidelines: Use Times Roman Numeral, Courier New, or Arial. Left justify letter and use 1-inch margin. Use correct headings (must be single-spaced): Sender’s address Date Recipient’s address Letter must be single-spaced; leave a space between each paragraph. Do not indent paragraphs. Reference your sources (Links to an external site.) Include complimentary close and signature block. You’re welcome to use the existing signature in the sample formatted letter. Scenario (Good News): Zain Martin recently interviewed with your company for a position as a securities analyst. You have good news to share with her. The company offered Zain a job with the hope of getting her in for orientation in five weeks. Your task is to write to Zain and offer her the position. Scenario (Bad News): You are a real estate professional who has a national reputation as a real estate expert. You were contacted recently via letter, inquiring about your ability and willingness to be the keynote speaker at a national real estate conference in Atlanta on August 12. You are flattered with the invitation and the size of the honorarium you would receive. However, you are unable to accept due to previous commitments. Your task is to write a letter to the conference host informing her of your decision. In your letter, consider sharing the names of other real estate experts who might be available and/or the possibility of videotaping your talk for the presentation. Return address City, State Zip Code Phone number (optional) Email (optional) Month Day, Year Name of Receiver, Title Company Name Mailing Address City, State Zip Code Dear Mr./ Ms./ Dr./ Recipient’s Last Name: Begin your letter with an introductory paragraph that states your purpose and congratulates the recipient on the good news. Provide specific details that the employee needs to know such as dates, criteria etc. Congratulate the recipient again, and extend warm welcome. Sincerely, Print Full Name Return address City, State Zip Code Phone number (optional) Email (optional) Month Day, Year Name of Receiver, Title Company Name Mailing Address City, State Zip Code Dear Mr./ Ms./ Dr./ Recipient’s Last Name: Use indirect approach to deliver bad news. Begin with a buffer. Spell out the facts clearly but tactfully. Use clear but positive language. Offer helpful alternatives. Avoid ending with negative impressions. Focus on next steps. Sincerely, Print Full Name Purchase answer to see full attachment Explanation & Answer: 300 Words Tags: communications Indirect Approach Direct Approach User generated content is uploaded by users for the purposes of learning and should be used following our company’shonor code & terms of service.
