Professional Summary
? Excellent leadership and communication skills
? Customer and patient focus
? Expertise in dental business daily operations and finance
? Strong background knowledge in dentistry, insurance and sells.
? Treatment plan coordinator duties including, case presentation/financial arrangements with
patients
? Excellent knowledge in treatment plan sale presentation
? Strategic scheduling expertise
? Bi-lingual
Experience
Dental Office Manager
February 2008 to Present
Premier Dental Care of Eastlake
Direct managerial and oversight responsibility for all front office and back office staff. Monitoring the
training of all employees in all of the areas of dental office operations strategic appointment scheduling,
smooth flow of patients in the front and back office, and outstanding procedures and practices in
interacting with patients to achieve ultimate patient satisfaction and sales of treatment plans.
Oversee the daily operations of the dental office by managing employee relations, patient relations, and
achieving operational daily and monthly goals. Responsible for office profit and loss by managing patient
scheduling, staff productivity, collections and receivables. Recruits, hires, and develops office teams
capable of providing best of patient care. Complete administrative tasks, such as production/ collection
report review, bank deposits, staff payroll and approving bi-weekly time card, vacation, sick, and paid
time off. Excellent knowledge of dental insurance billing, all insurance plans PPO, and indemnity and
treatment case presentation.
Dental Office Manager
January 2004 to December 2008
Pomerado Dental Arts
Managed a very small office with only 3 employees. Oversee the daily operations of the dental office by
managing employee relations, patient relations, and achieving operational daily and monthly goals.
Responsible for office profit and loss by managing patient scheduling, staff productivity, collections and
receivables, specialty referral process and miscellaneous operations expenses. Recruits, hires, and
develops office teams capable of providing best of patient care. Complete administrative tasks, such as
production/ collection report review, bank deposits, staff payroll and approving bi-weekly time
Education:
Southwestern college
Sweetwater High school 2003
