complete initial post and reply to my two classmates once you complete the initial post
SECOND
EDITION
HEALTH CARE OPERATIONS
MANAGEMENT
A Systems Perspective
James R. Langabeer II, MBA, PhD
Professor, Health Informatics, Management, and Emergency Medicine
The University of Texas Health Science Center
Houston, TX
Jeffrey Helton, PhD, CMA, CFE, FHFMA
Assistant Professor, Health Care Management
College of Professional Studies
Metropolitan State University of Denver
Denver, CO
World Headquarters
Jones & Bartlett Learning
5 Wall Street
Burlington, MA 01803
978-443-5000
info@jblearning.com
www.jblearning.com
Jones & Bartlett Learning books and products are available through most bookstores and online
booksellers. To contact Jones & Bartlett Learning directly, call 800-832-0034, fax 978-443-8000, or
visit our website, www.jblearning.com.
Substantial discounts on bulk quantities of Jones & Bartlett Learning publications are available to
corporations, professional associations, and other qualified organizations. For details and specific
discount information, contact the special sales department at Jones & Bartlett Learning via the above
contact information or send an email to specialsales@jblearning.com.
Copyright © 2016 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
All rights reserved. No part of the material protected by this copyright may be reproduced or utilized in
any form, electronic or mechanical, including photocopying, recording, or by any information storage
and retrieval system, without written permission from the copyright owner.
The content, statements, views, and opinions herein are the sole expression of the respective authors
and not that of Jones & Bartlett Learning, LLC. Reference herein to any specific commercial product,
process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply
its endorsement or recommendation by Jones & Bartlett Learning, LLC and such reference shall not be
used for advertising or product endorsement purposes. All trademarks displayed are the trademarks of
the parties noted herein. Health Care Operations Management: A Systems Perspective, Second Edition
is an independent publication and has not been authorized, sponsored, or otherwise approved by the
owners of the trademarks or service marks referenced in this product.
There may be images in this book that feature models; these models do not necessarily endorse,
represent, or participate in the activities represented in the images. Any screenshots in this product are
for educational and instructive purposes only. Any individuals and scenarios featured in the case
studies throughout this product may be real or fictitious, but are used for instructional purposes only.
This publication is designed to provide accurate and authoritative information in regard to the Subject
Matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal,
accounting, or other professional service. If legal advice or other expert assistance is required, the
service of a competent professional person should be sought.
Production Credits
