Chapter 14 spends a lot of time speaking about the shift of the American economy towards a service economy, and one in which contingent work is becoming more normalized. How does this look for your own career goals? Would you prefer to be a contingent worker? Why or why not? Make sure to reference the chapter and video lecture. Chapter 14 Communication in the Global Workplace ? Increase in globalization ? Political changes have broken down boundaries ? Learn more about increasing globalization: ? http://www.ey.com/GL/en/Issues/Driving- growth/Globalization—Looking-beyond-theobvious Communication in the Global Workplace ? Factors contributing to rise of globalization: ? Laissez-faire capitalism ? Increasing democratization ? Technological factors Effects of Globalization ? Ways globalization influences organizational communication: ? Time and space compression ? Enhances sense of global consciousness ? Leads to disembedded organizations and people Effects of Globalization ? Convergence ? Emphasizes need of organizations to adapt practices to global marketplace ? Communication — conduit ? Divergence ? Emphasizes cultural distinctiveness ? Exploring how meaning is constructed and the impact of cultural norms Communication in an Era of Shifting Identity ? Increasing importance of corporate identity ? Ongoing rhetorical struggle ? Shift in landscape of who belongs to whom — causing confusion Communication in an Era of Shifting Identity ? Organizations try to be proactive in developing and communicating identity ? Try to impose themselves on their environments rather than adapt to them ? Seek to create and maintain positive images in order to achieve long-term goals Communication in an Era of Shifting Identity ? Images not always created and maintained through purposive campaigns ? Members form perceptions of image based on array of messages ? Style or means of communication can be more important than message Communication in an Era of Shifting Identity ? Image becomes critical during times of crisis ? Message sent in face of crisis could predict both short-term image and long-term survival of organization ? Image management is a reciprocal process Communication in a Service Economy ? U.S. economy was based on manufacturing ? Now can be characterized as service economy ? Hard to deny importance of service in daily lives Communication in a Service Economy ? Perceptions are that quality of service is declining ? Corporate downsizing and retrenchment ? Sacrifice customer service to enhance profits ? May involve emotional labor and lead to stress and less than optimal service ? Match of type of service to communication Communication in Age of Disposable Worker ? Reich — end of employment as we knew it ? Contingent workers ? More part-time workers Communication in Age of Disposable Worker ? Some contingent by choice ? Most not by choice ? Employers increasingly relying on temporary workers ? Trend has hit all levels of organization Communication in Age of Disposable Worker ? Financial implications for worker in terms of salary ? Financial implications in terms of benefits ? At higher risk for injury, illness, and death ? Lack of employee identification Communication in Age of Disposable Worker ? Often receive directives from staffing agency and organization ? Can lead to role conflict ? Silver lining ? Contingent workers can breathe new life into an organization Purchase answer to see full attachment Explanation & Answer: 250 words Tags: Service Economy American economy contingent worker Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with our company’shonor code & terms of service.
