SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA.
Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA.
Availability up-time, outages, service duration
Reliability minimum time between failures, guaranteed rate of successful responses
Performance capacity, response time, and delivery time guarantees
Scalability capacity fluctuation and responsiveness guarantees
Resiliency mean-time to switchover and recovery
Security security measures such as anti-virus updates and patching
*please remember to include at least one credible scholarly reference with your initial post!
