Chapter quality control 2 assignment
Prob 3-07 Data
Problem 3-07
Versitile Sporting Goods
Months
Survey attribute 1 2 3 4 5 6 7 8 9 10 11 12
1. Friendliness of employees 6.9 6.2 5.4 5.5 6.0 5.9 6.8 6.5 4.9 4.1 5.0 5.4 Create line charts for each of the following:
2. Knowledge of products 7.0 6.3 5.4 4.8 5.8 6.3 6.0 6.8 6.7 6.5 6.0 5.9 1. Determine data for Employee Attributes. Right click inside first chart area below. Click on “Select Data.” Highlight your choice of data that describes employee attributes.
3. Helpfulness in selecting the right product 5.4 4.9 5.0 5.1 4.4 6.7 5.2 4.7 3.6 4.4 5.1 5.8
4. Store layout 3.7 5.0 4.3 4.9 3.2 4.6 4.1 4.7 3.9 4.5 5.1 6.2 2. Determine data for Product and Store characteristics. Right click inside middle chart area below. Click on “Select Data.” Highlight your choice of data that describes product and store .
5. Product availability 3.1 3.0 5.1 3.3 2.9 3.1 4.4 3.8 3.1 4.5 4.7 5.1
6. Product quality 6.6 7.0 6.2 5.9 7.0 6.5 6.4 6.5 6.9 6.8 6.5 6.4 3. Determine data for Customer Satisfaction and Referrals. Right click inside right chart area below. Click on “Select Data.” Highlight your choice of data that describes satisfaction and referrals.
7. Ease of checkout 1.6 3.6 6.2 2.9 2.6 3.4 1.7 2.4 3.5 4.9 6.2 6.9
8. Overall customer satisfaction 5.4 5.9 6.0 5.8 4.8 5.7 5.5 5.7 5.6 6.4 6.2 6.5
9. Willingness to recommend to others 6.6 5.8 5.9 5.3 4.6 5.8 6.0 5.0 5.7 5.5 5.8 6.0
Charts will self-populate and format
Employee Attributes
Months
Attribute Rating
Product and Store Characteristics
Months
Product and Store Attributes
Customer Satisfaction and Referrals
Months
Satisfaction and Referral Ratings
