BUS407 Week 6 Scenario Script: Selecting the Training Method
Slide # Scene/Interaction
Slide 1 Scene 1
Deborah’s Office
Narration
Deborah: Hello again!
Last week, all of our activities were
focused on the design of our training
objective.
We reviewed the critical components of a
good training objective.
Remember, a good training objective must
specify the desired outcome, the conditions,
and the standards.
Now, we have to decide what training
method to use to guarantee that we achieve
our objective.
Slide 2 Scene 2
Taormina’s Conference Room
Deborah: We know we must implement
this training immediately. Remember, sales
are slow and we must address the call
center’s communication problem. This will
enhance the performance of the employees.
We also know that Taormina is not willing
to spend an excess of money to fix this
issue. So we have to review our options
while controlling the cost and time of
execution.
I suggest reviewing the traditional
training models first.
The traditional training methods are
Straight Lecture, Lecture/Discussion,
Games and Simulations, and On-the-job
training.
Now we have to decide which one is the
best option for us.
Let’s see…
Slide 3 Interaction
This will be a tabbed interaction that
describes each of the training method
options for Taormina. This includes
Straight Lecture, Lecture/Discussions,
Games and Simulations, and On-TheJob-Training.
Slide 4 Check Your Understanding
Which of the following training
method could be the best option to
deliver our training program?
Straight Lecture: Incorrect! The
Straight Lecture training method is a
presentation of information by the
trainer. This is a good training method
when the objective is to inform about a
particular topic. When using this
training method, only the trainer has
an active role. Participants remain
passive. Remember, we must address a
communication issue among coworkers. Therefore, we need a training
method that allows participants to take
a more dynamic role during the
training.
Lecture/Discussions: Correct! The
Lecture/Discussion method uses a
lecturette to provide trainees with
information that is supported,
reinforced, and expanded on through
interactions among the participants
and the trainer. This training method
allows participants to practice lessons
learned. The trainer can achieve
complex learning objectives using
sequenced lectures followed by
immediate discussion and questioning
sessions.
Games and Simulations: Incorrect!
These training methods add high level
of interaction. However, the cost of
Deborah’s Feedback: Incorrect! The
Straight Lecture training method is a
presentation of information by the trainer.
This is a good training method when the
objective is to inform about a particular
topic. When using this training method,
only the trainer has an active role.
Participants remain passive. Remember, we
must address a communication issue among
co-workers. Therefore, we need a training
method that allows participants to take a
more dynamic role during the training.
Deborah’s Feedback: Correct! The
Lecture/Discussion method uses a
lecturette to provide trainees with
information that is supported, reinforced,
and expanded on through interactions
among the participants and the trainer.
This training method allows participants
to practice lessons learned. The trainer
can achieve complex learning objectives
using sequenced lectures followed by
immediate discussion and questioning
sessions.
Deborah’s Feedback: Incorrect! These
training methods add high level of
interaction. However, the cost of
implementation might be a limitation here.
Deborah’s Feedback: Incorrect! On-thejob training is the preferred method for
training employees for new technology and
increasing skills in the use of existing
technology. In our case, we are in need of
implementation might be a limitation
here.
developing communication skills among
employees. Therefore, this is not the right
answer.
On-the-job training: Incorrect! Onthe-job training is the preferred
method for training employees for new
technology and increasing skills in the
use of existing technology. In our case,
we are in need of developing
communication skills among
employees. Therefore, this is not the
right answer.
Slide 5 Scene 4
Deborah’s office
Deborah: Great job completing this
activity.
I agree with you! Lecture/discussion is the
most appropriate traditional training
method to use for the call center.
Remember, using the lecture/discussion
training method you can add questioning
as a powerful tool for starting discussion.
Questioning helps the trainer determine
whether trainees understand the
information correctly. It also helps create a
common understanding.
Deborah: Now, let’s tell Ron about the
training method we have chosen.
Slide 6 Scene 5
Ron’s office
Ron: Hi Deborah! How are you?
Deborah: I’m great Ron, and you?
Ron: I’m fine too!
Deborah: We have some good news for
you. We are planning to deliver the training
program for your people using a
lecture/discussion training method.
This method will keep your cost low and
guarantee fast execution.
Ron: Can you explain this a little more?
I’m not familiar with different types of
training methods.
Deborah: Sure! The lecture/discussion
method is a traditional training method that
uses a combination of lectures and
interactive group discussions. The cost will
be controlled, because everything will be
managed in-house.
We are not going to have an external
speaker, which can sometimes become
pricy. My training specialist will act as the
trainer for the program.
And best of all, we could conduct the
training in just three weeks!
Ron: That’s sounds fantastic!
Deborah: I’m glad you think so. We’ll
start developing the training right away.
Slide 7 Scene 6
Deborah’s office
Deborah: Let’s review what we have done
today.
All of our activities focused on determining
the best training method to deliver our
training program.
We reviewed the traditional training
methods.
We determined the most appropriate
training method based on the two initial
variables- cost and time of execution.
Well done!
Please participate in discussions about the
topics we covered today, as well as
completing relevant e-Activities.
See you soon!
Purchase answer to see full
attachment
