4. (TCO All) This question does not address your course project. Thischange scenario is envisioned instead, for this question. First, thescenario, and then the question.Scenario: You have been asked to lead a project changing the companyfrom the use of a performance management system/appraisal methodwhere supervisors get to decide the ratings and rankings of their particulardirect reports and each persons subsequent raise amount, to a newmethod where forced ranking is implemented. This means thatDepartment Heads get copies of all of the ratings of their entire departmentmembers from the supervisors, and then rank each employee to otheremployees in the department, and then, each employee is rankedthroughout the company overall. The person who ultimately determines thefinal rating/ranking and raise for each employee is typically two to threelevels above. The head of HR feels this will cut down on the amount oflawsuits over unfair ratings as well as it will assist them in ensuring parityof raises across the system. In the past, raises were all over the boardsupervisors got a pot of $ and divided it as they saw fit. Now, they will be 14% – based on the final rankings done by the top management.Supervisors will have little to no input into their teams raises goingforward.The question: This term, we studied organizational development theoryversus the more systematic nStep method of conducting a changeprocess. What would be the pros/cons of using OD theory for this changeproject? What would be the pros/cons of using nStep? Which nStepmethod would you choose if you used one? Of the two methods (OD ornStep), which would you recommend we use for this particular changeprogram? Why? (Points : 35)Question 2.2. (TCO A) At times, organizations do not change in the face of externalpressures. This has been explained as follows: (Points : 7)This is a paradox which occurs often when change is discontinuous.This occurred when newspapers learned about the Titanic sinking.This is a dichotomy of multiple organizational flexibilities and transformationalorganizations.An example occurred when IBM continued building mainframes for 20 years beyondtheir maximized potential.Both B and CBoth A and DQuestion 3.3. (TCO B) Which of the following best defines the 7ÂS model ofdiagnosing change? (Points : 7)Includes purpose, structure, rewards, and helpful mechanismsIs based on the conceptualization of the organization as a transformation processCan be a starting point for an organization that has not given attention to the trendsthat may impact its future operationsIncludes strategy, structure, process, and lateral capabilityIncludes structure, style, skills, superÂordinate goals, etc.Question 5.5. (TCO C) The BurkeÂLitwin model states that there are fourtransformational factors of change. Identify the answer below which contains at leastthree of those factors. (Points : 7)Frames, lenses, angles, and hyperboleMission and strategy, leadership, and organizational cultureHypotheses, problems, symptoms and inputsVision, identification strategies, litigation, and executionNone of the aboveQuestion 9.9. (TCO G) The media richness approach to communicating change statesthat (Points : 7)routine changes should be explained in media rich communication like simulationsor video game style communication pieces whereas nonroutine changes should be in aleaner and more impersonal form of communication piece like an eÂmail or bulletin boardannouncement.the use of aneÂmail to explain a routine change is fine, but when nonroutine difficultmanagement problems/changes need to be communicated, media rich communicationlike a faceÂtoÂface meeting should be considered.media richness scales start with the lowest on the scale being the most impersonal ofcommunication methods (flyers, computer reports) and the highest on the scale being aphysical presence (faceÂtoÂface communication).media richness scales start with the highest on the scale being the most impersonal ofcommunication methods (flyers, computer reports) and the lowest on the scale being aphysical presence (faceÂtoÂface communication). Both A and D are correct and B and C are incorrectBoth B and C are correct, and A and D are incorrect
