26.
Small businesses have grown over the last decade. This growth may be attributed to a number of
factors, including:
a)
minorities breaking the glass ceiling.
b)
the increase in intrapreneurship in large corporations.
c)
large corporations becoming less attractive places to work, due to layoffs and
fewer
management opportunities.
d)
the growth and development of organizational cultures because of extensive
restructuring in American corporations.
e)
the globalization of the marketplace.
27. New businesses start every year. These start-ups are risky ventures, as nearly
____
fail in their first year of operation.
a)
10%
b)
25%
c)
35%
d)
40%
e)
50%
28. Out of the number of small
businesses that start every year, only _______ will survive a decade.
a)
5%
b)
10%
c)
15%
d)
20%
e)
25%
29.
Organizational culture:
a)
is often shaped by HRM practices.
b)
can be defined in terms of the right or wrong culture.
c)
is made up of a number of elements such as norms, behaviors, values, etc.
d)
refers to basic assumptions and beliefs shared by members of an organization.
e)
is the non-pervasive climate or atmosphere within which people work.
30. An organizations culture consists of a
number of separate elements, such as:
a)
technology use.
b)
ethical dilemmas.
c)
labor unions.
d)
employee work habits.
e)
the working environment climate or feel.
31. A companys organization culture does NOT
manifest in:
a) the relationships among the employees.
b) worker safety.
c) the employees uniforms, or lack thereof.
d) organizational challenges.
e) pay for performance.
32. The increased use of technology for
telecommuting raises a number of issues for
human
resources, such as:
a)
privacy rights regarding the data used by telecommuters.
b)
more layers of management to watch/monitor telecommuters.
c)
monitoring performance and overtime pay.
d)
outsourcing work rather than using fulltime employees.
e)
labor costs, as telecommuting is quite expensive.
33. A
critical ethical issue for HR managers related to technology use in work
environments is:
a)
the increase in authoritarian management due to organizational restructuring.
b)
the improper use of proprietary data.
c)
self-managed work teams misusing technology to their own personal ends.
d)
overly close supervision of technology users.
e)
window sitting.
34.
The impact of technology on organizational structure can be seen in the:
a)
return of pyramidal structure due to the ease of transferring information
between
levels.
b)
increase in authoritarian management in order to control access to technology
and
information.
c)
changing nature of labor relations.
d)
decrease in employees working at home.
e)
ability of top management to bypass middle managers and deal directly with first-
line managers.
35.
Since companies can now monitor their employees use of the Internet and
e-mail, which of the following is a legislative concern?
a)
The decrease in employee productivity.
b)
Privacy issues regarding individuals.
c)
The fuzzy line between what could be seen as obscene to some people but
harmless slang to others.
d)
The use of this information to plan surprise birthday parties for employees.
e) The potential
for the information to be used to compile mailing lists for different
corporations.
36. Knotts Construction builds one house
every month. Mr. Knotts and Scott
perform
all the
structural work themselves while they subcontract the plumbing and electrical
work. This subcontracting is an example
of:
a)
organizational restructuring.
b) the rise of the service sector.
c) the growth of the small business.
d) time efficiency.
e) outsourcing.
37. Outsourcing presents a number of
challenges to Human Resources in that:
a)
it raises labor costs while lowering production costs.
b)
a firm is still accountable for the actions of its subcontractors, but it
exercises less
control over them.
c)
employees require close monitoring by HRM, as subcontractors tend to take on
less
work than they can handle, meaning more
subcontractors doing less work.
d)
it increases customer use of service centers because customers tend to be
more satisfied with subcontractors than
with regular employee service
representatives.
e)
all of the above
38. Rudy is writing a report about
the individual challenges his firm is facing.
Which of the following would Rudy NOT include in his report?
a)
use of an employees credit history in determining her competency.
b)
whether to increase fit between employees and their jobs.
c)
whether to discipline an employee for excessive use of the Internet.
d)
whether to outsource a specific job to a firm with more employees.
e)
how to determine individuals performance in their respective jobs.
39. The relationship of the individual
challenges HRM faces to the organizational
challenges
HRM faces:
a)
is one of little, if any, importance.
b)
is one of reciprocity. Each affects the
other.
c)
is relevant in only a few challenges.
d)
is similar to the relationship of labor relations to the use of technology.
e)
poses a significant ethical dilemma to HR managers.
40. The matching of people to the
organization, not just to a job, is:
a)
important, but not the critical task it was once thought to be since studies
show
that personality has little to do with
success.
b)
creating ethical dilemmas for corporations in todays legal environment.
c)
a significant part of an organizations social responsibility.
d)
getting easier through the use of technology.
e) increasingly
important as studies show executive personalities as well as their
competencies can affect company
performance.
41. A
study of small high-technology firms shows that they should hire people who
are:
a)
very well organized and structured.
b)
experienced in administration and organization since the company will probably
lack these skills.
c) able to handle high uncertainty and rapid
change in exchange for the satisfaction of
possible future payoffs.
d) experienced in working with large
corporations, preparing the company for its
transition to be a major player in its
market.
e) technically competent and should disregard
personality issues.
42. Creating and implementing ethics codes
has generally:
a)
significantly decreased the number of ethical issues being raised in companies.
b)
made decision making for managers much more clear cut.
c)
increased employee satisfaction with management.
d)
caused an actual increase in ethical violations within companies.
e)
caused employees to see their managers as acting in ways inconsistent with
these
ethical codes.
43. When it comes to managers dealing with
ethical issues, it is safe to say that:
a)
what is ethical or unethical is seldom clear cut.
b)
issues clearly resolve themselves into right and wrong choices.
c)
the implementation of ethical codes has significantly helped managers with
their
ethical struggles.
d)
employee expectations are on the decline.
e) business, unlike other areas of life, generally has clear
choices about what to do or
not to do in ethical situations.
44. Karl is trying to improve company
productivity by focusing on employee competence.
Karl
is focusing on the _____ factor of productivity.
a)
motivation
b)
ethical
c)
quality of work life
d)
empowerment
e)
ability
45. You are talking with a manager about one of his employees, Tom. The manager
describes
Tom as a person who has a strong desire to do the best possible job and put
in
the maximum effort to perform his assigned tasks. The manager is describing
Toms:
a)
abilities.
b)
capabilities.
c)
motivation.
d)
career path.
e)
productivity level.
46. One goal of empowerment is:
a) to decrease employee dependence on superiors.
b) to let managers create distance from the
employees.
c) to encourage employees to take more
responsibility for their own work.
d) to emphasize external control in the function
of the company.
e)
a and c
47. One of your best MIS people
left to work for a competitor. When she
left, she took with her a partially completed proposal for an enhanced MIS
system that would reduce costs and increase the speed of handling
information. Youve just experienced:
a)
empowerment.
b)
an organizational restructuring.
c)
a competitive advantage.
d)
brain drain.
e)
the results of the glass ceiling.
48.
Many profitable American companies eliminate jobs ever year. This trend can be
attributed
to which of the following
factors?
a)
The need for fewer service and production workers in a more technological
society.
b)
The increasing dissatisfaction of firms with long-term employees.
c)
Increasing competition in industry.
d)
Companies need for more diverse work communities.
e)
Increasing union membership.
49. Strategic Human Resource Planning is:
a)
the process of responding appropriately to HRM problems as they arise.
b)
the process of winning the commitment of line management to support HRM
practices.
c)
the process of formulating HR strategies and establishing programs to implement
them.
d)
largely the responsibility of HRM professionals with minimal input by line
management.
e)
a dying practice as more companies move to TQM.
50. Strategic Human Resource
Planning provides a number of benefits to a company, such as:
a)
providing strategies for responding to problems and crises as they arise.
b)
relieving middle managers of their HRM responsibilities.
c)
blurring the difference between line and staff management.
d)
reducing costs by diversifying the companys goals and objectives.
e)
helping to identify the gap between a companys current situation and vision.
26.
Small businesses have grown over the last decade. This growth may be attributed to a number of
factors, including: a)
minorities breaking the glass ceiling. b)
the increase in intrapreneurship in large corporations. c)
large corporations becoming less attractive places to work, due to layoffs and
fewer
management opportunities. d)
the growth and development of organizational cultures because of extensive
restructuring in American corporations. e)
the globalization of the marketplace. 27. New businesses start every year. These start-ups are risky ventures, as nearly ____
fail in their first year of operation. a)
10% b)
25% c)
35% d)
40% e)
50% 28. Out of the number of small
businesses that start every year, only _______ will survive a decade. a)
5% b)
10% c)
15% d)
20% e)
25% 29.
Organizational culture: a)
is often shaped by HRM practices. b)
can be defined in terms of the right or wrong culture. c)
is made up of a number of elements such as norms, behaviors, values, etc. d)
refers to basic assumptions and beliefs shared by members of an organization. e)
is the non-pervasive climate or atmosphere within which people work. 30. An organizations culture consists of a
number of separate elements, such as: a)
technology use. b)
ethical dilemmas. c)
labor unions. d)
employee work habits. e)
the working environment climate or feel. 31. A companys organization culture does NOT
manifest in: a) the relationships among the employees. b) worker safety. c) the employees uniforms, or lack thereof. d) organizational challenges. e) pay for performance. 32. The increased use of technology for
telecommuting raises a number of issues for human
resources, such as: a)
privacy rights regarding the data used by telecommuters. b)
more layers of management to watch/monitor telecommuters. c)
monitoring performance and overtime pay. d)
outsourcing work rather than using fulltime employees. e)
labor costs, as telecommuting is quite expensive. 33. A
critical ethical issue for HR managers related to technology use in work environments is: a)
the increase in authoritarian management due to organizational restructuring. b)
the improper use of proprietary data. c)
self-managed work teams misusing technology to their own personal ends. d)
overly close supervision of technology users. e)
window sitting. 34.
The impact of technology on organizational structure can be seen in the: a)
return of pyramidal structure due to the ease of transferring information
between levels. b)
increase in authoritarian management in order to control access to technology
and information. c)
changing nature of labor relations. d)
decrease in employees working at home. e)
ability of top management to bypass middle managers and deal directly with first- line managers.35.
Since companies can now monitor their employees use of the Internet and
e-mail, which of the following is a legislative concern? a)
The decrease in employee productivity. b)
Privacy issues regarding individuals. c)
The fuzzy line between what could be seen as obscene to some people but harmless slang to others. d)
The use of this information to plan surprise birthday parties for employees.e) The potential
for the information to be used to compile mailing lists for different corporations. 36. Knotts Construction builds one house
every month. Mr. Knotts and Scott
performall the
structural work themselves while they subcontract the plumbing and electrical
work. This subcontracting is an example
of: a)
organizational restructuring. b) the rise of the service sector. c) the growth of the small business. d) time efficiency. e) outsourcing. 37. Outsourcing presents a number of
challenges to Human Resources in that: a)
it raises labor costs while lowering production costs. b)
a firm is still accountable for the actions of its subcontractors, but it
exercises less control over them. c)
employees require close monitoring by HRM, as subcontractors tend to take on
less work than they can handle, meaning more
subcontractors doing less work. d)
it increases customer use of service centers because customers tend to be more satisfied with subcontractors than
with regular employee service representatives. e)
all of the above 38. Rudy is writing a report about
the individual challenges his firm is facing.
Which of the following would Rudy NOT include in his report? a)
use of an employees credit history in determining her competency. b)
whether to increase fit between employees and their jobs. c)
whether to discipline an employee for excessive use of the Internet. d)
whether to outsource a specific job to a firm with more employees. e)
how to determine individuals performance in their respective jobs. 39. The relationship of the individual
challenges HRM faces to the organizational challenges
HRM faces: a)
is one of little, if any, importance. b)
is one of reciprocity. Each affects the
other. c)
is relevant in only a few challenges. d)
is similar to the relationship of labor relations to the use of technology. e)
poses a significant ethical dilemma to HR managers. 40. The matching of people to the
organization, not just to a job, is: a)
important, but not the critical task it was once thought to be since studies
show that personality has little to do with
success. b)
creating ethical dilemmas for corporations in todays legal environment. c)
a significant part of an organizations social responsibility. d)
getting easier through the use of technology.e) increasingly
important as studies show executive personalities as well as their competencies can affect company
performance. 41. A
study of small high-technology firms shows that they should hire people who
are: a)
very well organized and structured. b)
experienced in administration and organization since the company will probably
lack these skills. c) able to handle high uncertainty and rapid
change in exchange for the satisfaction of
possible future payoffs. d) experienced in working with large
corporations, preparing the company for its transition to be a major player in its
market. e) technically competent and should disregard
personality issues. 42. Creating and implementing ethics codes
has generally: a)
significantly decreased the number of ethical issues being raised in companies. b)
made decision making for managers much more clear cut. c)
increased employee satisfaction with management. d)
caused an actual increase in ethical violations within companies. e)
caused employees to see their managers as acting in ways inconsistent with
these ethical codes. 43. When it comes to managers dealing with
ethical issues, it is safe to say that: a)
what is ethical or unethical is seldom clear cut. b)
issues clearly resolve themselves into right and wrong choices. c)
the implementation of ethical codes has significantly helped managers with
their
ethical struggles. d)
employee expectations are on the decline. e) business, unlike other areas of life, generally has clear
choices about what to do or not to do in ethical situations. 44. Karl is trying to improve company
productivity by focusing on employee competence. Karl
is focusing on the _____ factor of productivity. a)
motivation b)
ethical c)
quality of work life d)
empowerment e)
ability
45. You are talking with a manager about one of his employees, Tom. The manager describes
Tom as a person who has a strong desire to do the best possible job and put in
the maximum effort to perform his assigned tasks. The manager is describing Toms: a)
abilities. b)
capabilities. c)
motivation. d)
career path. e)
productivity level. 46. One goal of empowerment is: a) to decrease employee dependence on superiors. b) to let managers create distance from the
employees. c) to encourage employees to take more
responsibility for their own work. d) to emphasize external control in the function
of the company. e)
a and c 47. One of your best MIS people
left to work for a competitor. When she
left, she took with her a partially completed proposal for an enhanced MIS
system that would reduce costs and increase the speed of handling
information. Youve just experienced: a)
empowerment. b)
an organizational restructuring. c)
a competitive advantage. d)
brain drain. e)
the results of the glass ceiling. 48.
Many profitable American companies eliminate jobs ever year. This trend can be attributed
to which of the following
factors? a)
The need for fewer service and production workers in a more technological
society. b)
The increasing dissatisfaction of firms with long-term employees. c)
Increasing competition in industry. d)
Companies need for more diverse work communities. e)
Increasing union membership.
49. Strategic Human Resource Planning is: a)
the process of responding appropriately to HRM problems as they arise. b)
the process of winning the commitment of line management to support HRM practices. c)
the process of formulating HR strategies and establishing programs to implement them. d)
largely the responsibility of HRM professionals with minimal input by line management. e)
a dying practice as more companies move to TQM. 50. Strategic Human Resource
Planning provides a number of benefits to a company, such as: a)
providing strategies for responding to problems and crises as they arise. b)
relieving middle managers of their HRM responsibilities. c)
blurring the difference between line and staff management. d)
reducing costs by diversifying the companys goals and objectives. e)
helping to identify the gap between a companys current situation and vision.
