21. Conceptual, human, and
technical skills are important to which managerial level?
a.
Top managers
b.
Middle managers
c.
First-line managers
d.
Non managers
e.
All of these
ANS:
22. ____ are most important at the top management level.
a.
Conceptual skills
b.
Human skills
c.
Technical skills
d.
Project skills
e.
All of these
ANS:
23. The biggest mistake that many managers make is the failure to
____.
a.
clarify direction
b.
communicate
effectively
c.
display compassion
to employees
d.
create employee
recognition programs
e.
focus on
productivity
ANS:
24. Critical management missteps include:
a.
poor communication
skills
b.
reactionary
behavior
c.
inability to build
a team
d.
failure to adapt
e.
all of these
ANS:
25. According to the text, what are the skills used by managers when
performing the four functions of management?
a.
Conceptual,
interpersonal, and organizational
b.
Functional,
problem-solving, and technical
c.
Analytical,
interpersonal, and financial
d.
Conceptual, human,
and technical
e.
Communication,
strategic, and innovative
ANS:
26. One of the things managers enjoy doing the most is:
a.
financial planning
b.
controlling
activities
c.
planning for future
decisions
d.
leading others
e.
hiring new
employees
ANS:
27. Research shows that managers enjoy all of the following except:
a.
networking
b.
innovation
c.
leading others
d.
managing time
e.
all of these
ANS:
28. Of all management duties, one of the things managers like the
least is:
a.
financial planning
b.
controlling
activities
c.
planning for future
decisions
d.
handling paperwork
e.
networking
ANS:
29. The individual performer is a(n) ____; whereas, the manager has to
be a(n) ____.
a.
specialist;
generalist
b.
“leader”;
doer
c.
generalist;
specialist
d.
producer; expert
e.
communicator;
operator
ANS:
30. The individual identity includes which of the following?
a.
Generalist,
coordinates diverse tasks
b.
Gets things done
through others
c.
Works relatively
independently
d.
A network builder
e.
Works in highly
interdependent manner
ANS:
31. Which of the following includes the manager identity?
a.
Specialist,
performs specific tasks
b.
Gets things done
through own efforts
c.
An individual actor
d.
A network builder
e.
Works relatively
independently
ANS:
32. Being a successful manager means thinking in terms of all of the
following, except:
a.
building teams.
b.
generating the most
profit.
c.
becoming a
motivator.
d.
becoming an
organizer.
e.
establishing
networks.
ANS:
33. Spotlight on Skills in Chapter 1 outlines all of the following
issues would-be managers should consider except:
a.
The increased
workload
b.
The challenge of
supervising former peers
c.
The headache of
responsibility for other people
d.
Being caught in the
middle
e.
The technical
aspects of management
ANS:
34. According to the Spotlight on Skills in Chapter 1, before becoming
a manager, would-be managers should consider which of the following:
a.
time for the
increased workload
b.
challenge of
supervising former peers
c.
the responsibility
of managing others
d.
being caught in the
middle
e.
all of these
ANS:
35. Managers shift gears quickly and therefore, the average time spent
on any one activity is less than ____.
a.
nine minutes
b.
an hour
c.
one workday
d.
a half hour
e.
a half day
ANS:
36. Which of the following is not one of the conceptual categories of
managerial roles Mintzberg defined?
a.
informational
b.
interpersonal
c.
decisional
d.
intrapersonal
e.
all of these are
managerial roles defined by Mintzberg
ANS:
37. Which of the following is an informational role, according to
Mintzberg?
a.
Entrepreneur role
b.
Leader role
c.
Monitor role
d.
Disturbance handler
role
e.
Figurehead role
ANS:
38. Gail Griffith, manager of the finance division, distributes
relevant information everyday to all her employees enabling them to make
quality decisions. Gail is performing which of the following roles?
a.
Monitor role
b.
Disseminator role
c.
Spokesperson role
d.
Disturbance handler
role
e.
Figurehead role
ANS:
39. The president of Pepsi Company is the keynote speaker at a
retirement dinner for a long time bottler. This is an example of which of the
following roles?
a.
Liaison role
b.
Figurehead role
c.
Negotiator role
d.
Leader role
e.
Monitor role
ANS:
40. According to Mintzberg, when Amanda attends a subordinate’s
wedding she is performing which of these roles?
a.
Monitoring
b.
Figurehead
c.
Spokesperson
d.
Leader
e.
Liaison
21. Conceptual, human, and
technical skills are important to which managerial level?a.Top managersb.Middle managersc.First-line managersd.Non managerse.All of theseANS: 22. ____ are most important at the top management level.a.Conceptual skillsb.Human skillsc.Technical skillsd.Project skillse.All of theseANS: 23. The biggest mistake that many managers make is the failure to
____.a.clarify directionb.communicate
effectivelyc.display compassion
to employeesd.create employee
recognition programse.focus on
productivityANS: 24. Critical management missteps include:a.poor communication
skillsb.reactionary
behaviorc.inability to build
a teamd.failure to adapte.all of theseANS: 25. According to the text, what are the skills used by managers when
performing the four functions of management?a.Conceptual,
interpersonal, and organizationalb.Functional,
problem-solving, and technicalc.Analytical,
interpersonal, and financiald.Conceptual, human,
and technicale.Communication,
strategic, and innovativeANS: 26. One of the things managers enjoy doing the most is:a.financial planningb.controlling
activitiesc.planning for future
decisionsd.leading otherse.hiring new
employeesANS: 27. Research shows that managers enjoy all of the following except:a.networkingb.innovationc.leading othersd.managing timee.all of theseANS: 28. Of all management duties, one of the things managers like the
least is:a.financial planningb.controlling
activitiesc.planning for future
decisionsd.handling paperworke.networkingANS: 29. The individual performer is a(n) ____; whereas, the manager has to
be a(n) ____.a.specialist;
generalistb.”leader”;
doerc.generalist;
specialistd.producer; experte.communicator;
operatorANS: 30. The individual identity includes which of the following?a.Generalist,
coordinates diverse tasksb.Gets things done
through othersc.Works relatively
independentlyd.A network buildere.Works in highly
interdependent mannerANS: 31. Which of the following includes the manager identity?a.Specialist,
performs specific tasksb.Gets things done
through own effortsc.An individual actord.A network buildere.Works relatively
independentlyANS: 32. Being a successful manager means thinking in terms of all of the
following, except:a.building teams.b.generating the most
profit.c.becoming a
motivator.d.becoming an
organizer.e.establishing
networks.ANS: 33. Spotlight on Skills in Chapter 1 outlines all of the following
issues would-be managers should consider except:a.The increased
workloadb.The challenge of
supervising former peersc.The headache of
responsibility for other peopled.Being caught in the
middlee.The technical
aspects of managementANS: 34. According to the Spotlight on Skills in Chapter 1, before becoming
a manager, would-be managers should consider which of the following:a.time for the
increased workloadb.challenge of
supervising former peersc.the responsibility
of managing othersd.being caught in the
middlee.all of theseANS: 35. Managers shift gears quickly and therefore, the average time spent
on any one activity is less than ____.a.nine minutesb.an hourc.one workdayd.a half houre.a half dayANS: 36. Which of the following is not one of the conceptual categories of
managerial roles Mintzberg defined?a.informationalb.interpersonalc.decisionald.intrapersonale.all of these are
managerial roles defined by MintzbergANS: 37. Which of the following is an informational role, according to
Mintzberg?a.Entrepreneur roleb.Leader rolec.Monitor roled.Disturbance handler
rolee.Figurehead roleANS: 38. Gail Griffith, manager of the finance division, distributes
relevant information everyday to all her employees enabling them to make
quality decisions. Gail is performing which of the following roles?a.Monitor roleb.Disseminator rolec.Spokesperson roled.Disturbance handler
rolee.Figurehead roleANS: 39. The president of Pepsi Company is the keynote speaker at a
retirement dinner for a long time bottler. This is an example of which of the
following roles?a.Liaison roleb.Figurehead rolec.Negotiator roled.Leader rolee.Monitor roleANS: 40. According to Mintzberg, when Amanda attends a subordinate’s
wedding she is performing which of these roles?a.Monitoringb.Figureheadc.Spokespersond.Leadere.Liaison
