2021 HTL 503 OPERATIONS MANUAL
Worth 25% of your overall grade
The purpose of this assignment is to emphasize the amount of detail required to execute a conference.
The Coffee Pastry Shop is holding a 1 day employee conference at Sheraton Centre Toronto Hotel. You are to prepare an Operations Manual for this conference based on the conference agenda, Sheratons banquet meeting space capacity chart and the additional conference information provided.
Conference Agenda
October 30, 2021
Registration 8:15 am – 9:00 am
Welcome Plenary Meeting 9:00 am – 10:35 am ? 240 people in attendance ? President of The Coffee Pastry Shop will speak to her employees
Coffee Break 10:35 am – 11:00 am
Employees will now go to their pre-assigned breakout rooms:
New Hot Beverages Seminar 11:00 am – 12 noon ? 75 people in attendance ? 1 guest speaker
Bakery Equipment Workshop 11:00 am – 12 noon ? 66 people in attendance ? 1 guest speaker
New Toppings Discussion 11:00 am – 12 noon ? 15 people in attendance
Flour Seminar 11:00 am – 12 noon ? 34 people in attendance ? 1 guest speaker
