101. The behavioral sciences
approach is based on which of the following disciplines?
a.
Anthropology
b.
Economics
c.
Psychology
d.
Sociology
e.
All of these
ANS:
102. Organizational development is one specific set of management
techniques based in the ____ approach.
a.
management science
b.
systems theory
c.
behavioral sciences
d.
scientific
management
e.
quantitative
ANS:
103. The management science perspective applies all of the following to
managerial problems EXCEPT
a.
statistics.
b.
qualitative
techniques.
c.
mathematics.
d.
quantitative
techniques.
e.
All of these are
correct.
ANS:
104. The teamwork philosophy is based in part on the assumption that
five people working together can produce more than five people working
individually. This philosophy is consistent with the concept of
a.
transformation.
b.
entropy.
c.
synergy.
d.
feedback.
e.
quality.
ANS:
105. In ____ every situation is viewed as unique.
a.
a universalist view
b.
a TQM view
c.
a case view
d.
a scientific
management view
e.
None of these.
ANS:
106. In order to determine how to deal with a problem employee, Sharon
evaluated the employee, the problem, and the context in which the problem
occurred. She is applying which of the following perspectives?
a.
Participative view
b.
Universalist view
c.
Autonomy view
d.
Contingency view
e.
Humanist view
ANS:
107. Who of the following is often considered the “father of the
quality movement?”
a.
Weber
b.
Gilbreth
c.
Follet
d.
Deming
e.
Gehrke
ANS:
108. ____ focuses on managing the whole organization to deliver quality
to customers.
a.
Bureaucracy
b.
Theory Z
c.
Management-by-objective
d.
Total quality
management
e.
Organization-customer
relationship
ANS:
109. Elements of TQM include
a.
employee
detachment.
b.
focus on profits.
c.
benchmarking.
d.
accidental
improvement.
e.
All of these.
ANS: C
110. The implementation of small incremental improvements in all areas
of the organization on an ongoing basis is referred to as
a.
benchmarking.
b.
empowerment.
c.
systems theory.
d.
contingency
perspective.
e.
continuous
improvement.
ANS:
111. Which of the following uses the latest information technology to
keep in close touch with customers and to collect and manage large amounts of
customer data?
a.
Supply chain
management
b.
Learing
organizations
c.
Scientific
management
d.
Customer
relationship management
e.
The humanistic
approach
ANS:
112. An innovation mindset that strives to meet customers immediate
needs quickly and inexpensively is referred to as:
a.
Kaizen
b.
Just-in-time
control
c.
Total quality
management
d.
Jugaad
e.
XY Theory
ANS:
113. Jessica is a recent college graduate who is seeking a job that
includes telecommuting, shared jobs, flextime, and organization-sponsored
sabbaticals. Based on this information,
Jessica most likely belongs to which demographic group?
a.
Baby Boomer
b.
Generation X
c.
Generation Y
d.
Generation Z
e.
Tweener
ANS:
114. Genex Dynamics is a ballistics company that uses the unity of
command, scalar chain, and division of work principles. These are part of which management
philosophy?
a.
Administrative
principles approach
b.
Bureaucratic
approach
c.
Scientific
management approach
d.
Humanistic approach
e.
Behavioral sciences
approach
ANS:
115. Matrix Dress Designs operates using the concept of empowerment,
where employees act independently and with management facilitating rather than
controlling workers. These qualities
represent which management approach?
a.
Administrative
principles approach
b.
Bureacratic
approach
c.
Scientific
management approach
d.
Humanistic approach
e.
Behavioral sciences
approach
116. Georgia, an airline CEO, often looks for patterns of movement
within the airline industry, focusing on the qualities of rhythm, flow,
direction, shape, and networks of relationships. This type of activity, referred to as
________ thinking, allows Georgia to see the structures that underlie complex
situations within the industry and company.
a.
systems
b.
qualitative
c.
quantitative
d.
conceptual
e.
contingency
ANS:
117. __________ specifies a goal of no more than 3.4 defects per
million parts.
a.
Benchmarking
b.
Total quality
management
c.
Six sigma
d.
Balanced scorecard
e.
Jugaad
ANS: 101. The behavioral sciences
approach is based on which of the following disciplines?a.Anthropologyb.Economicsc.Psychologyd.Sociologye.All of theseANS: 102. Organizational development is one specific set of management
techniques based in the ____ approach.a.management scienceb.systems theoryc.behavioral sciencesd.scientific
managemente.quantitativeANS: 103. The management science perspective applies all of the following to
managerial problems EXCEPTa.statistics.b.qualitative
techniques.c.mathematics.d.quantitative
techniques.e.All of these are
correct.ANS: 104. The teamwork philosophy is based in part on the assumption that
five people working together can produce more than five people working
individually. This philosophy is consistent with the concept ofa.transformation.b.entropy.c.synergy.d.feedback.e.quality.ANS: 105. In ____ every situation is viewed as unique.a.a universalist viewb.a TQM viewc.a case viewd.a scientific
management viewe.None of these.ANS: 106. In order to determine how to deal with a problem employee, Sharon
evaluated the employee, the problem, and the context in which the problem
occurred. She is applying which of the following perspectives?a.Participative viewb.Universalist viewc.Autonomy viewd.Contingency viewe.Humanist viewANS: 107. Who of the following is often considered the “father of the
quality movement?”a.Weberb.Gilbrethc.Folletd.Deminge.GehrkeANS: 108. ____ focuses on managing the whole organization to deliver quality
to customers.a.Bureaucracyb.Theory Zc.Management-by-objectived.Total quality
managemente.Organization-customer
relationshipANS: 109. Elements of TQM includea.employee
detachment.b.focus on profits.c.benchmarking.d.accidental
improvement.e.All of these.ANS: C 110. The implementation of small incremental improvements in all areas
of the organization on an ongoing basis is referred to asa.benchmarking.b.empowerment.c.systems theory.d.contingency
perspective.e.continuous
improvement.ANS: 111. Which of the following uses the latest information technology to
keep in close touch with customers and to collect and manage large amounts of
customer data?a.Supply chain
managementb.Learing
organizationsc.Scientific
managementd.Customer
relationship managemente.The humanistic
approachANS: 112. An innovation mindset that strives to meet customers immediate
needs quickly and inexpensively is referred to as:a.Kaizenb.Just-in-time
controlc.Total quality
managementd.Jugaade.XY TheoryANS: 113. Jessica is a recent college graduate who is seeking a job that
includes telecommuting, shared jobs, flextime, and organization-sponsored
sabbaticals. Based on this information,
Jessica most likely belongs to which demographic group?a.Baby Boomerb.Generation Xc.Generation Yd.Generation Ze.TweenerANS: 114. Genex Dynamics is a ballistics company that uses the unity of
command, scalar chain, and division of work principles. These are part of which management
philosophy?a.Administrative
principles approachb.Bureaucratic
approachc.Scientific
management approachd.Humanistic approache.Behavioral sciences
approachANS: 115. Matrix Dress Designs operates using the concept of empowerment,
where employees act independently and with management facilitating rather than
controlling workers. These qualities
represent which management approach?a.Administrative
principles approachb.Bureacratic
approachc.Scientific
management approachd.Humanistic approache.Behavioral sciences
approach 116. Georgia, an airline CEO, often looks for patterns of movement
within the airline industry, focusing on the qualities of rhythm, flow,
direction, shape, and networks of relationships. This type of activity, referred to as
________ thinking, allows Georgia to see the structures that underlie complex
situations within the industry and company. a.systemsb.qualitativec.quantitatived.conceptuale.contingencyANS: 117. __________ specifies a goal of no more than 3.4 defects per
million parts. a.Benchmarkingb.Total quality
managementc.Six sigmad.Balanced scorecarde.Jugaad
