1 Which question should not be important in evaluating the value of training? Was the cost of training within the budget?Is the change due to training?Is the change positive related to organizational goals?Did change occur?
2 For organizations, _________ is an indirect cost associated with downsizing.administrative processingan increase in the unemployment tax rateoutplacementseverance pay
3 Employee demotions usually involve.a reduction in pay but no loss of opportunity, status, or privilegea decrease in status and privilege but no loss of opportunity or payan increase in pay and more responsibilitya cut in pay, status, privilege, or opportunity
4Hard quotasrepresent a mandate to hire or promote specific numbers or proportions of women or minority group memberssystematically favor women and minorities in hiring and promotion decisionsare a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and payare a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination
5 Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.acceptpredictabandonassign
6 _____ analysis is the level of analysis that focuses on employees specifically.
EmployeeOperationsEnvironmentalIndividual
7 Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.Equal Pay Act (1963)SarbanesOxley Act (2002)Pay for Performance Act (2009)American Recovery and Reinvestment Act (2009)
8 Which is not a quality of Generation Y?A blurring of the lines between work and leisure time while on the jobThe constant need for stimulation/entertainmentInability to handle numerous projectsShort attention spans
9 This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.Short-Term Disability lawsThe Pension Protection Act (PPA) of 2006Short-Term Severance Pay lawsEmployer Cost Shifting laws
10 When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.externalsecondaryprimaryinternal
11 Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Marys new employer use?Organizational developmentInformation presentationOn-the-job trainingSimulation
12 If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable forloss of consortiumquid pro quohostile environmentnegligent hiring
13 _____ proceeds from an oral warning to a written warning to a suspension to dismissal.Due processProgressive disciplineProcedural justicePositive discipline
14 Which of the following is a distinctive feature of the U.S. system compared with other countries?All agreements are of unlimited durationLow union dues and small union staffsWages set by arbitration councilsExclusive representation
15 If objective performance data are available, which of the following is the best strategy to use?MBOsummated rating scaleswork planning and reviewBARS
16 _____ implies that appraisal systems are easy for managers and employees to understand and use.AcceptabilitySensitivityPracticalityReliability
17 Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.negative transfer of trainingapplicability of trainingreinforcement of trainingsimulation of training18 A _____ occurs when parties are unable to move further toward settlement.mediationgrievancebargaining impasselockout
19 In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitors product, motorcycling, and other legal activities outside of work.defamationconstructive dischargelifestyle discriminationinvasion of privacy
20 Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.former employeesoutside labor marketsentry-level employeestheir subsidiaries
21 ________________ include everything in a work environment that enhances a workers sense of self-respect and esteem by others.Internal pay objectivesGeneral business strategiesNonfinancial rewardsSocial responsibilities
22 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?Monetary damages and jury trialsRace-normingAdverse impactAffirmative action
23 Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)control-based compensationthe Scanlon planthe Rucker planrecognition is a major factor in motivation
24 ___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.SelectionRecruitingPlacementPerformance management
25 when conduction a performance feedback discussion, active listening requiresverbal communications onlyinterruptions to get your point acrosssummarizing your key pointssummarizing what was said and what was agreed to
26 What can affirmative action assist organizations in achieving that diversity initiatives cannot?Maximizing workforce commitmentCorrecting specific problems of the pastMaximizing creativityIncreased productivity
27 In determining the competitiveness of benefits, senior management tends to focus mainly onvaluecostsecurityworth
28 What is our countrys income maintenance program?ERISA (1974)Social SecurityPPA (2006), 401(k)COBRA (1985)
29 ____________ is the biggest hurdle to overcome in a pay-for-performance plan.Salary cap performance levelCompensation equationInflationMerit-pay increases
30 To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers shouldpresent only the employees perspectivepresent only the managers perspectivehave friends testifydocument appraisal ratings and reason for termination
1 Which question should not be important in evaluating the value of training? Was the cost of training within the budget?Is the change due to training?Is the change positive related to organizational goals?Did change occur?2 For organizations, _________ is an indirect cost associated with downsizing.administrative processingan increase in the unemployment tax rateoutplacementseverance pay3 Employee demotions usually involve.a reduction in pay but no loss of opportunity, status, or privilegea decrease in status and privilege but no loss of opportunity or payan increase in pay and more responsibilitya cut in pay, status, privilege, or opportunity4Hard quotasrepresent a mandate to hire or promote specific numbers or proportions of women or minority group memberssystematically favor women and minorities in hiring and promotion decisionsare a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and payare a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination5 Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.acceptpredictabandonassign6 _____ analysis is the level of analysis that focuses on employees specifically.EmployeeOperationsEnvironmentalIndividual7 Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.Equal Pay Act (1963)SarbanesOxley Act (2002)Pay for Performance Act (2009)American Recovery and Reinvestment Act (2009)8 Which is not a quality of Generation Y?A blurring of the lines between work and leisure time while on the jobThe constant need for stimulation/entertainmentInability to handle numerous projectsShort attention spans9 This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.Short-Term Disability lawsThe Pension Protection Act (PPA) of 2006Short-Term Severance Pay lawsEmployer Cost Shifting laws10 When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.externalsecondaryprimaryinternal11 Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Marys new employer use?Organizational developmentInformation presentationOn-the-job trainingSimulation12 If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable forloss of consortiumquid pro quohostile environmentnegligent hiring13 _____ proceeds from an oral warning to a written warning to a suspension to dismissal.Due processProgressive disciplineProcedural justicePositive discipline14 Which of the following is a distinctive feature of the U.S. system compared with other countries?All agreements are of unlimited durationLow union dues and small union staffsWages set by arbitration councilsExclusive representation15 If objective performance data are available, which of the following is the best strategy to use?MBOsummated rating scaleswork planning and reviewBARS16 _____ implies that appraisal systems are easy for managers and employees to understand and use.AcceptabilitySensitivityPracticalityReliability17 Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.negative transfer of trainingapplicability of trainingreinforcement of trainingsimulation of training18 A _____ occurs when parties are unable to move further toward settlement.mediationgrievancebargaining impasselockout19 In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitors product, motorcycling, and other legal activities outside of work.defamationconstructive dischargelifestyle discriminationinvasion of privacy20 Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.former employeesoutside labor marketsentry-level employeestheir subsidiaries21 ________________ include everything in a work environment that enhances a workers sense of self-respect and esteem by others.Internal pay objectivesGeneral business strategiesNonfinancial rewardsSocial responsibilities22 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?Monetary damages and jury trialsRace-normingAdverse impactAffirmative action23 Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)control-based compensationthe Scanlon planthe Rucker planrecognition is a major factor in motivation24 ___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.SelectionRecruitingPlacementPerformance management25 when conduction a performance feedback discussion, active listening requiresverbal communications onlyinterruptions to get your point acrosssummarizing your key pointssummarizing what was said and what was agreed to26 What can affirmative action assist organizations in achieving that diversity initiatives cannot?Maximizing workforce commitmentCorrecting specific problems of the pastMaximizing creativityIncreased productivity27 In determining the competitiveness of benefits, senior management tends to focus mainly onvaluecostsecurityworth28 What is our countrys income maintenance program?ERISA (1974)Social SecurityPPA (2006), 401(k)COBRA (1985)29 ____________ is the biggest hurdle to overcome in a pay-for-performance plan.Salary cap performance levelCompensation equationInflationMerit-pay increases30 To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers shouldpresent only the employees perspectivepresent only the managers perspectivehave friends testifydocument appraisal ratings and reason for termination
