1.(TCO 1) The goals
that have been set for an organization must be monitored and the actual
performance compared to goals. This is part of the ______ function of
management. (Points
: 7)
( )planning
( )organizing
( )leading
( )controlling
Question
2.2.(TCO 2) Smith
Plumbing Supply has competed a SWOT analysis. The company is in a
good position financially and has decided to use some of the opportunities
it has identified. The most likely course of actions is (Points : 7)
( )stability strategy.
( )renewal strategy.
( )growth strategy.
( )turnaround
strategy.
Question
3.3.(TCO 3)
Individuals in an organization who find themselves in an ethical dilemma
have many factors that will determine whether their behavior is ethical or
unethical. Which of the following does NOT determine the behavior? (Points : 7)
( )Organizational
culture
( )Individual’s stage
of moral development
( )Issue intensity
( )Individual’s
characteristics
( )Size of the
organization
Question
4.4.(TCO 4) A
competive advantage can be sustained by (Points : 7)
( )an analysis of
weaknesses
( )continuously
improving quality
( )continuously
improving reliability
( )an analysis of
strengths
( )b and c only
Question
5.5.(TCO 5) Busy
managers will often make a decision based only on their ability to
understand and process the information. This type of decision making
is(Points : 7)
( )bounded
rationality.
( )a satisfice.
( )rational decision
making.
( )escalation of
commitment.
( )None of the above
Question
6.6.(TCO 6) After
watching the royal wedding, Susan wants to start her own hat-making company
in the United States. To help her determine whether this is a good idea,
she needs to find the answers to which of the following questions? (Points : 7)
( )Who are my
customers, and where are they?
( )Who are my
competitors, and where are they?
( )How can I
differentiate my product from that of my competitors?
( )In what quantities
and at what price will my customers buy my products?
( )All of the
above
Question
7.7.(TCO 7) _____ is
defined as the number of different tasks required in a job and the
frequency with which the tasks are repeated. (Points : 7)
( )Job enlargement
( )Job enrichment
( )Work teams
( )Job specialization
( )Job scope
Question
8.8.(TCO 8) According
to Herzberg, when _____ factors are adequate, employees won’t be satisfied,
but they won’t be dissatisfied either. (Points
: 7)
( )intrinsic
( )hygiene
( )motivating
( )neutral
Question
9.9.(TCO 9) Which of
the following statements does NOT describe an advantage of verbal
communication? (Points
: 7)
( )It is easy to use.
( )It is accurate.
( )It facilitates
feedback.
( )It is comfortable
for managers.
( )It can be done with
little preparation.
Question
10.10.(TCO 10) Income
statements, balance sheets, and audits are examples of the control of (Points : 7)
( )physical resources.
( )cybernetics.
( )financial
resources.
( )organizational
complexity.
( )human
resources.
Question
11.11.(TCO 2) Define and
give examples of the three basic strategies that a company can use. How must
a competitve strategy be selected that fits the strengths of the organization
and the industry it is in? (Points : 10)
[Spellchecker]
Question
12.12.(TCO 3) What is
social entrepreneurship? How can businesses promote positive social
change? (Points
: 10)
[Spellchecker]
Question
13.13.(TCO 7) Briefly
describe the matrix structure of organizational design. What are the
advantages and disadvantages of this design? (Points : 10)
[Spellchecker]
Question
14.14.(TCO 8) Identify
three performance appraisal methods and an advantage and disadvantage of each
method. (Points
: 10)
[Spellchecker]
Question
15.15.(TCO 9)
Explain what the barriers are to interpersonal commuications. (Points :
10)
[Spellchecker]
Question
16.16.(TCO 10) What is
controlling and why is it important to an organization? (Points :
10)
[Spellchecker]
Question
17.17.(TCO 2) Recall a
recent group project or task in which you have participated. Explain how
members of the group displayed each of the managerial skills. (Points :
10)
[Spellchecker]
Question
18.18.(TCO 2) Describe the
six components of the external environment and give at least one specific
example of each of the components that are not examples given in the
textbook. (Points
: 20)
[Spellchecker]
Question
19.19.(TCO 8) You are a
manager of a consulting firm with 25 employees under your supervision.
Employee motivation appears to be slipping, as well as employee performance.
Employees seem to have a negative attitude about their work, which has led to
some turnover of employees and an increase in absenteeism. You have been
asked to provide upper management with recommendations of how to improve
motivation of the employees. Please create a motivation plan and list the
main motivational theories you are applying in this plan. You should come up
with a minimum of three ideas on how to improve motivation. (Points :
20)
[Spellchecker]
Question
20.20.(TCO 9) You are the
plant manager at Acme Plastics. You are running two shifts: a day shift and
an evening shift. Before the day shift leaves each day, the workers must get
an adequate supply of raw materials from the warehouse for the evening shift
to use. On several occasions, they have failed to do so. By the time the
evening shift gets to work, the warehouse is locked up, and it takes about 3 hours
to get someone to come on site in order to unlock it and get the production
line rolling again. The two shift supervisors are at each other’s throats,
and you have to do something to correct the situation. What is the basic
problem causing this conflict? What could you do to solve it? (Points :
20)
[Spellchecker]
Question
21.21.(TCO 10) Our text
defines the four functions of management as planning, organizing, leading and
controlling. Briefly put, the plan states the desired outcome or goal and the
process for achieving it. Control is the regulation of organizational
activities and processes in such a way as to facilitate goal attainment.
Assume that you are a manager of a business. State the type of business you
are managing (it can be any business you choose). Give two examples of
controls that you would implement in the business and how they could
facilitate goal attainment. (Points : 20)
[Spellchecker]
1.(TCO 1) The goals
that have been set for an organization must be monitored and the actual
performance compared to goals. This is part of the ______ function of
management. (Points
: 7) ( )planning
( )organizing
( )leading
( )controlling
Question
2.2.(TCO 2) Smith
Plumbing Supply has competed a SWOT analysis. The company is in a
good position financially and has decided to use some of the opportunities
it has identified. The most likely course of actions is (Points : 7) ( )stability strategy.
( )renewal strategy.
( )growth strategy.
( )turnaround
strategy.Question
3.3.(TCO 3)
Individuals in an organization who find themselves in an ethical dilemma
have many factors that will determine whether their behavior is ethical or
unethical. Which of the following does NOT determine the behavior? (Points : 7) ( )Organizational
culture
( )Individual’s stage
of moral development
( )Issue intensity
( )Individual’s
characteristics
( )Size of the
organizationQuestion
4.4.(TCO 4) A
competive advantage can be sustained by (Points : 7) ( )an analysis of
weaknesses
( )continuously
improving quality
( )continuously
improving reliability
( )an analysis of
strengths
( )b and c onlyQuestion
5.5.(TCO 5) Busy
managers will often make a decision based only on their ability to
understand and process the information. This type of decision making
is(Points : 7) ( )bounded
rationality.
( )a satisfice.
( )rational decision
making.
( )escalation of
commitment.
( )None of the above
Question
6.6.(TCO 6) After
watching the royal wedding, Susan wants to start her own hat-making company
in the United States. To help her determine whether this is a good idea,
she needs to find the answers to which of the following questions? (Points : 7) ( )Who are my
customers, and where are they?
( )Who are my
competitors, and where are they?
( )How can I
differentiate my product from that of my competitors?
( )In what quantities
and at what price will my customers buy my products?
( )All of the
aboveQuestion
7.7.(TCO 7) _____ is
defined as the number of different tasks required in a job and the
frequency with which the tasks are repeated. (Points : 7) ( )Job enlargement
( )Job enrichment
( )Work teams
( )Job specialization
( )Job scopeQuestion
8.8.(TCO 8) According
to Herzberg, when _____ factors are adequate, employees won’t be satisfied,
but they won’t be dissatisfied either. (Points
: 7) ( )intrinsic
( )hygiene
( )motivating
( )neutralQuestion
9.9.(TCO 9) Which of
the following statements does NOT describe an advantage of verbal
communication? (Points
: 7) ( )It is easy to use.
( )It is accurate.
( )It facilitates
feedback.
( )It is comfortable
for managers.
( )It can be done with
little preparation.Question
10.10.(TCO 10) Income
statements, balance sheets, and audits are examples of the control of (Points : 7) ( )physical resources.
( )cybernetics.
( )financial
resources.
( )organizational
complexity.
( )human
resources.Question
11.11.(TCO 2) Define and
give examples of the three basic strategies that a company can use. How must
a competitve strategy be selected that fits the strengths of the organization
and the industry it is in? (Points : 10) [Spellchecker]
Question
12.12.(TCO 3) What is
social entrepreneurship? How can businesses promote positive social
change? (Points
: 10) [Spellchecker]
Question
13.13.(TCO 7) Briefly
describe the matrix structure of organizational design. What are the
advantages and disadvantages of this design? (Points : 10) [Spellchecker]
Question
14.14.(TCO 8) Identify
three performance appraisal methods and an advantage and disadvantage of each
method. (Points
: 10) [Spellchecker]
Question
15.15.(TCO 9)
Explain what the barriers are to interpersonal commuications. (Points :
10) [Spellchecker]
Question
16.16.(TCO 10) What is
controlling and why is it important to an organization? (Points :
10) [Spellchecker]
Question
17.17.(TCO 2) Recall a
recent group project or task in which you have participated. Explain how
members of the group displayed each of the managerial skills. (Points :
10) [Spellchecker]
Question
18.18.(TCO 2) Describe the
six components of the external environment and give at least one specific
example of each of the components that are not examples given in the
textbook. (Points
: 20) [Spellchecker]
Question
19.19.(TCO 8) You are a
manager of a consulting firm with 25 employees under your supervision.
Employee motivation appears to be slipping, as well as employee performance.
Employees seem to have a negative attitude about their work, which has led to
some turnover of employees and an increase in absenteeism. You have been
asked to provide upper management with recommendations of how to improve
motivation of the employees. Please create a motivation plan and list the
main motivational theories you are applying in this plan. You should come up
with a minimum of three ideas on how to improve motivation. (Points :
20) [Spellchecker]
Question
20.20.(TCO 9) You are the
plant manager at Acme Plastics. You are running two shifts: a day shift and
an evening shift. Before the day shift leaves each day, the workers must get
an adequate supply of raw materials from the warehouse for the evening shift
to use. On several occasions, they have failed to do so. By the time the
evening shift gets to work, the warehouse is locked up, and it takes about 3 hours
to get someone to come on site in order to unlock it and get the production
line rolling again. The two shift supervisors are at each other’s throats,
and you have to do something to correct the situation. What is the basic
problem causing this conflict? What could you do to solve it? (Points :
20) [Spellchecker]
Question
21.21.(TCO 10) Our text
defines the four functions of management as planning, organizing, leading and
controlling. Briefly put, the plan states the desired outcome or goal and the
process for achieving it. Control is the regulation of organizational
activities and processes in such a way as to facilitate goal attainment.
Assume that you are a manager of a business. State the type of business you
are managing (it can be any business you choose). Give two examples of
controls that you would implement in the business and how they could
facilitate goal attainment. (Points : 20) [Spellchecker]
