1. In her work in the publishing
industry, Vera seeks out new authors whom she considers promising. In the past
2 years she has found a number of new writers whose work she thought was exceptional.
She is extremely frustrated, dreads coming into work each morning, and is
seriously thinking of resigning. How can Veras job attitude best be described?
Low
job satisfaction and low job involvement
High
job satisfaction and low job involvement
Low
job satisfaction and high job involvement
High
job satisfaction and high job involvement
2.
Julia works as a receptionist at a real-estate company. Her boss just came in
the door and yelled at her, telling her that the front office was a mess and
that she needed to get up and clean it immediately. After her boss left the
room, Julia grabbed three magazines and violently slammed them into the trash
can. Which of the following best describes Julia’s action?
An affect
A thought
An emotion
A mood
3. Erin works on a software help desk. After being yelled at by a customer
about the state of her company’s software, she becomes angry, and has to take a
short break to calm down. What makes her anger an emotion, rather than a mood?
It can be controlled given some time.
It has contextual stimulus.
It interferes with her capacity to work effectively.
It is a simple, unambiguous feeling.
4) Any
incompatibility between two or more attitudes or between behavior and attitudes
results in what?
Organizational
dissonance
Cognitive
dissonance
Attitudinal
clarification
Values
clarification
5.
What is the degree to which a person
identifies with his or her job, actively participates in it, and considers his
or her performance as being important to self-worth?
Job stability
Organizational commitment
Job involvement
Job satisfaction
6. What term is used for those emotions
that an organization requires workers to show and considers appropriate for a
given job?
Displayed emotions
Conditional emotions
Felt emotions
Required emotions
7. Janet needs to assign a very important advertising account to one of her
writers. First she reviewed each writer’s work load, then she studied the sales
data of the products for the last three campaigns of each writer, then she
reviewed each writer’s annual review to familiarize herself with their goals.
Finally, she gave the account to Paula, a very creative, efficient writer who
has had high sales results with her last three clients’ products. What is
Janet’s management style is based on?
Substantive evidence approach
Organizational behavior studies
Systematic study
Preconceived notions
8. Basing managerial methods on the best
available scientific evidence is called what?
Organizational behavior
Evidence-based management
Conceptual management
Systematic study
9. The manager at a construction site observes that he is spending a great deal
of time interviewing prospective employees. This is due to the large amount of
absenteeism and turnover among his skilled workers. While questioning exiting
employees, he discovers that many of them quit because they feel the work place
is too dangerous. In particular, several foremen have stated that the need to
get the job done quickly is more important than a few rules, and have gone as
far as to mock the courage of workers who question this attitude. What is the
best way for the manager to control the deviant behavior of the foremen?
Ordering the foremen to conform with the required safety standards
Finding out why the foremen place a greater importance on finishing the job than
on safety
Firing the foremen and promoting new foremen from the current pool of workers
Taking over the work of the foreman himself
10.
Phil loves sales. He has been a stellar
sales person since he was 12. Recently he was awarded a full paid trip for two
to Puerto Rico for breaking a company sales record. Phil is so motivated to
work; he has set a new goal to break his old record in the coming year. Taking
into account self-determination theory, why did the company recognition and
award, an extrinsic reward, motivate Phil?
The reward was seen as a coercive method of increasing sales and motivated Phil
to prove himself intrinsically.
The
reward was imposed to work toward a standard that Phil could not believe in,
and his intrinsic motivation suffered.
The
reward increased Phils sense of competence by providing feedback that improved
his intrinsic motivation.
The
reward increased Phil’s sense of competence by providing feedback that
diminished his intrinsic motivation.
11.
Tony loves programming. He was on the ground level of the computer revolution.
This year his boss has set personal goals for each of the programmers, one of
which includes a presentation from each programmer about a project. Taking into
account self-determination theory, why did his managers goals and the
presentation reduce Tony’s motivation?
The
internally imposed goal feels coercive, causing Tony’s intrinsic motivation to
suffer.
The
self-imposed goal increases his sense of competence, causing the intrinsic
motivation to suffer.
The
externally imposed goal is an external reward, causing Tony’s intrinsic
motivation to increase.
The
externally imposed goal feels coercive, causing Tony’s intrinsic motivation to
suffer.
12.
Glendon has a degree in business and
worked for 2 years at an international firm in Spain. When the firm suffered
cutbacks and Glendon returned home, he took a job at a nonprofit agency
mentoring at-risk Spanish-speaking children. Which theory explains why Glendon
is happy with a much smaller external reward for his work?
Self-concordance
nAch
Self-imposition of goals
Extrinsic motivation
13. Today Marci’s boss entered her
cubicle and told her that her work has been fantastic, and that because of her
last project the client is going to give the company all of their business.
Marci’s boss continued to talk about what a great job she’s doing. When her
boss left, Marci felt very confident and satisfied with herself and her job.
Control
Motivation
Emotional expression
Information
14.
What can managers do to make sure that
important information is not withheld from them through silence?
Deal with information overload.
Interpret what they see and call it reality.
Tell employees what they want to hear.
Listen to and support diverse opinions.
15.
When Neal Patterson, CEO of Cerner
Corporation, sent his seething e-mail to 400 managers, he erred by selecting
the wrong
message
emotional charge
channel for his message
distribution
16. Araceli is a team member in a large
corporation. She never speaks in the team meetings because she has seen members
talk behind each others’ backs outside of the meetings. Members are constantly
monitoring the other member’s work, looking for a mistake to point out in a
meeting. According to the information provided, which contextual factor is most
likely hindering the success of Araceli’s team?
Climate of trust
Adequate resources
Performance evaluations
Team structure
17.
Ayesha is leading a group to develop a
prototype for a new product. She has chosen three people to work with her. Ben
and Tom are good friends and socialize on the weekend. They are both very
creative. Julian is older than Ben and Tom, but they have worked together
before and been quite productive. Julian is organized. Ayesha has never worked
with any of the men, but knows the product well. She brings the highest level
of expertise. Which of the following statements best describes Ayesha’s group?
High norms, low cohesiveness, high productivity
Low
norms, low cohesiveness, low productivity
High
norms, high cohesiveness, high productivity
Low
norms, high cohesiveness, low productivity
18. Irma does not like a few of the standard operating procedures adapted for
the new project. However, she discussed the items with the team and told them
that she realized she was in the minority and that she would adapt the new
procedures to maintain smooth operations within the team. What is this type of
intention called?
Sacrificing
Collaborating
Compromising
Accommodating
19. Angelina feels that her cubicle neighbor talks too loudly on the phone, but
in other ways she is a great neighbor. Angelina gets annoyed every time her
neighbor’s phone rings, but she has decided it is simply not worth the trouble
to talk to her neighbor. What is Angelina’s conflict intention called?
Avoiding
Compromising.
Collaborating
Accommodating
20.
For process conflict to be productive,
it must be
Kept high
Kept low
Kept at moderate levels
Kept at low to moderate levels
21. The right inherent in a managerial
position to give orders and expect orders to be obeyed is termed
authority
unity of command
power
chain of command
22.
________ are consistent with recent
efforts by companies to reduce costs, cut overhead, speed up decision making,
increase flexibility, get closer to customers, and empower employees.
Narrower spans of control
Wider spans of control
Matrix structures
Simple structures
23. What is the process through which
employees are adapted to an organization’s culture?
Mentoring
Socialization
Institutionalization
Personalization
1. In her work in the publishing
industry, Vera seeks out new authors whom she considers promising. In the past
2 years she has found a number of new writers whose work she thought was exceptional.
She is extremely frustrated, dreads coming into work each morning, and is
seriously thinking of resigning. How can Veras job attitude best be described?Low
job satisfaction and low job involvementHigh
job satisfaction and low job involvementLow
job satisfaction and high job involvementHigh
job satisfaction and high job involvement2.
Julia works as a receptionist at a real-estate company. Her boss just came in
the door and yelled at her, telling her that the front office was a mess and
that she needed to get up and clean it immediately. After her boss left the
room, Julia grabbed three magazines and violently slammed them into the trash
can. Which of the following best describes Julia’s action?
An affect
A thought
An emotion
A mood
3. Erin works on a software help desk. After being yelled at by a customer
about the state of her company’s software, she becomes angry, and has to take a
short break to calm down. What makes her anger an emotion, rather than a mood?
It can be controlled given some time.
It has contextual stimulus.
It interferes with her capacity to work effectively.
It is a simple, unambiguous feeling.
4) Any
incompatibility between two or more attitudes or between behavior and attitudes
results in what?Organizational
dissonanceCognitive
dissonanceAttitudinal
clarificationValues
clarification
5.
What is the degree to which a person
identifies with his or her job, actively participates in it, and considers his
or her performance as being important to self-worth?
Job stability
Organizational commitment
Job involvement
Job satisfaction
6. What term is used for those emotions
that an organization requires workers to show and considers appropriate for a
given job?
Displayed emotions
Conditional emotions
Felt emotions
Required emotions
7. Janet needs to assign a very important advertising account to one of her
writers. First she reviewed each writer’s work load, then she studied the sales
data of the products for the last three campaigns of each writer, then she
reviewed each writer’s annual review to familiarize herself with their goals.
Finally, she gave the account to Paula, a very creative, efficient writer who
has had high sales results with her last three clients’ products. What is
Janet’s management style is based on?
Substantive evidence approach
Organizational behavior studies
Systematic study
Preconceived notions
8. Basing managerial methods on the best
available scientific evidence is called what?
Organizational behavior
Evidence-based management
Conceptual management
Systematic study
9. The manager at a construction site observes that he is spending a great deal
of time interviewing prospective employees. This is due to the large amount of
absenteeism and turnover among his skilled workers. While questioning exiting
employees, he discovers that many of them quit because they feel the work place
is too dangerous. In particular, several foremen have stated that the need to
get the job done quickly is more important than a few rules, and have gone as
far as to mock the courage of workers who question this attitude. What is the
best way for the manager to control the deviant behavior of the foremen?
Ordering the foremen to conform with the required safety standards
Finding out why the foremen place a greater importance on finishing the job than
on safety
Firing the foremen and promoting new foremen from the current pool of workers
Taking over the work of the foreman himself10.
Phil loves sales. He has been a stellar
sales person since he was 12. Recently he was awarded a full paid trip for two
to Puerto Rico for breaking a company sales record. Phil is so motivated to
work; he has set a new goal to break his old record in the coming year. Taking
into account self-determination theory, why did the company recognition and
award, an extrinsic reward, motivate Phil?
The reward was seen as a coercive method of increasing sales and motivated Phil
to prove himself intrinsically.The
reward was imposed to work toward a standard that Phil could not believe in,
and his intrinsic motivation suffered.The
reward increased Phils sense of competence by providing feedback that improved
his intrinsic motivation.The
reward increased Phil’s sense of competence by providing feedback that
diminished his intrinsic motivation.11.
Tony loves programming. He was on the ground level of the computer revolution.
This year his boss has set personal goals for each of the programmers, one of
which includes a presentation from each programmer about a project. Taking into
account self-determination theory, why did his managers goals and the
presentation reduce Tony’s motivation?The
internally imposed goal feels coercive, causing Tony’s intrinsic motivation to
suffer.The
self-imposed goal increases his sense of competence, causing the intrinsic
motivation to suffer.The
externally imposed goal is an external reward, causing Tony’s intrinsic
motivation to increase.The
externally imposed goal feels coercive, causing Tony’s intrinsic motivation to
suffer.12.
Glendon has a degree in business and
worked for 2 years at an international firm in Spain. When the firm suffered
cutbacks and Glendon returned home, he took a job at a nonprofit agency
mentoring at-risk Spanish-speaking children. Which theory explains why Glendon
is happy with a much smaller external reward for his work?
Self-concordancenAch
Self-imposition of goals
Extrinsic motivation
13. Today Marci’s boss entered her
cubicle and told her that her work has been fantastic, and that because of her
last project the client is going to give the company all of their business.
Marci’s boss continued to talk about what a great job she’s doing. When her
boss left, Marci felt very confident and satisfied with herself and her job.
Control
Motivation
Emotional expression
Information14.
What can managers do to make sure that
important information is not withheld from them through silence?
Deal with information overload.
Interpret what they see and call it reality.
Tell employees what they want to hear.
Listen to and support diverse opinions.15.
When Neal Patterson, CEO of Cerner
Corporation, sent his seething e-mail to 400 managers, he erred by selecting
the wrong
message
emotional charge
channel for his message
distribution
16. Araceli is a team member in a large
corporation. She never speaks in the team meetings because she has seen members
talk behind each others’ backs outside of the meetings. Members are constantly
monitoring the other member’s work, looking for a mistake to point out in a
meeting. According to the information provided, which contextual factor is most
likely hindering the success of Araceli’s team?
Climate of trust
Adequate resources
Performance evaluations
Team structure17.
Ayesha is leading a group to develop a
prototype for a new product. She has chosen three people to work with her. Ben
and Tom are good friends and socialize on the weekend. They are both very
creative. Julian is older than Ben and Tom, but they have worked together
before and been quite productive. Julian is organized. Ayesha has never worked
with any of the men, but knows the product well. She brings the highest level
of expertise. Which of the following statements best describes Ayesha’s group?
High norms, low cohesiveness, high productivityLow
norms, low cohesiveness, low productivityHigh
norms, high cohesiveness, high productivityLow
norms, high cohesiveness, low productivity
18. Irma does not like a few of the standard operating procedures adapted for
the new project. However, she discussed the items with the team and told them
that she realized she was in the minority and that she would adapt the new
procedures to maintain smooth operations within the team. What is this type of
intention called?
Sacrificing
Collaborating
Compromising
Accommodating
19. Angelina feels that her cubicle neighbor talks too loudly on the phone, but
in other ways she is a great neighbor. Angelina gets annoyed every time her
neighbor’s phone rings, but she has decided it is simply not worth the trouble
to talk to her neighbor. What is Angelina’s conflict intention called?
Avoiding
Compromising.
Collaborating
Accommodating20.
For process conflict to be productive,
it must be
Kept high
Kept low
Kept at moderate levels
Kept at low to moderate levels
21. The right inherent in a managerial
position to give orders and expect orders to be obeyed is termed
authority
unity of command
power
chain of command22.
________ are consistent with recent
efforts by companies to reduce costs, cut overhead, speed up decision making,
increase flexibility, get closer to customers, and empower employees.
Narrower spans of control
Wider spans of control
Matrix structures
Simple structures
23. What is the process through which
employees are adapted to an organization’s culture?
Mentoring
Socialization
Institutionalization
Personalization
